4:34pm, receipt #722265, store: portage, indiana The worst milkshakes I have ever had… Anywhere. I went through the drive-thru & was in a hurry, or else i”d have gone inside and complained. Poorly mixed, chocolate was covering the inside of the cup & was pooled on the bottom. My raspberry shake was not as disguisting as the chocolate, but still undermixed, white swirls were present in the pink. Both shakes were thin like milk… Seriously! (my shakes from the valparaiso, in culvers are always thick, these 2 today from portage were runny.) I am amazed that the employee found these shakes (especially the chocolate) satisfactory to sell to a customer. I attempted to upload 3 pictures, I hope it was successful, so that you can see for yourself.
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This complaint and/or review was posted on HolySmoke.org on 22:45 pm, February 14, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/culvers-culver-franchising-system/.
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Culver's / Culver Franchising System Reviews & Complaints
At the 71st and Georgetown Indianapolis location, I ordered the cod 2 piece dinner like I often do and this time I ended getting something called the walleyed dinner that had some slimy skin under the batter crust. I got home and tried to eat it but it was disgusting and I actually felt a tiny piece of bone go down my throat as I swallowed it. So I stop eating it and put it in the freezer to bring not only the receipt back but mostly ALL of the FOOD back with it. You would think that would be enough but…when I went back on 3/28 around 6pm, I got a rude manager who must have been in a bad mood because she proceeds she refuses to replace my order she states that her name is Teresa but when I called in and spoke with an employee I find out her REAL name is Chanell (shift manager). Im a regular and I know there is a manager there also name Twila who is professional and nice. So when I asked if she could help me instead she rolls her eyes and says “shes below me Im in charge” “Don’t be tryin to talk to her cause she white you need to go”.
Culver's / Culver Franchising System Reviews & Complaints
Coupon stated Ofallon Mo. on it but the women would not honor it at that location. But yet she stated she would honor coupon on other side witch was at a different address, witch was 5.5 miles father away. This coupon stated O’fallon Mo. with no address, fraud coupon at it’s best. Plus the lady was not nice about it. This a new location I was happy about until this took place.
Culver's / Culver Franchising System Reviews & Complaints
Food was so cold and the grilled chicken sandwich was soggy old . The workers there are so nasty and rude they handled the food with no gloves !!! I really hated the food and service . We waited about 9 mins for the food no apology or thank you . I”m not sure if they served us a healthy chicken or it was past holding time who knows what they do in the kitchen !!??
Culver's / Culver Franchising System Reviews & Complaints
Hi there. I”m asking you about your 10 pct discount for vets and seniors. Yesterday after my order and paid my bill and sat down I remembered abt the 10 pct discount. They usually ask if your a vet or senior. Culvers said, “We don”t ask customers this anymore. They must tell us”. When I asked why, they said, because seniors feel offended. That”s absurd. Most seniors like me and a vet look for discounts. If you don”t want to offer these discounts anymore just discontinue them. Don”t expect your customers to ask because it”s arrogant. I really love your food, but, I forget like many people abt asking. If you use this method of behavior to your customers “Don”t ask, don”t tell” to save money or because your employees feel uncomfortable asking, then why can”t you just have a special coupon or notice on the door. Then nobody will feel inferior. I feel proud to be a veteran and a senior and thank the merchants that really display their recognition to us. Get bigger tips to. Looking frwd to hearing from you.
Culver's / Culver Franchising System Reviews & Complaints
Hi, We absolutely love Culver”s and eat there quite often but lately we have had our burgers with pink in them. Tonight we brought two butter burger baskets and a kids meal home and could only eat one burger as the other two were over 1/2 pink! I ordered a lemon cooler too and it had cookie crumbs on the top. We have a gluten allergy and a nut allergy in our family and we weren”t able to consume any of that. We go to the Culver”s in Appleton by Woodmans grocery store. Thank you for taking the time to listen to my complaint. Stacey and family
Culver's / Culver Franchising System Reviews & Complaints
I actually had filed a complaint on the Culver”s website on March 1st, but have yet to receive any response. My husband and I usually go to our local Culver”s in Owatonna, MN for lunch every Wednesday for their Chicken Salad Sandwich special. Three of the past five visits we encountered very unpleasant large size chicken bones in the chicken salad. Although after the first incident we went back, thinking it was just an oversight (we believe they make the chicken salad from scratch). However, after the third incident, neither one of us think we can stomach ordering another one.
Culver's / Culver Franchising System Reviews & Complaints
I ordered on drive through at Culver”s 435, trans 1572023. I always order the butter burger which comes with everything and I asked for extra mayo, the lady asked did I want bacon? I said no bacon. When I got home it only had cheese, mayo, and ketchup. I called in talked to Manager Danny he went back and forth with me insisting that is what I ordered! Finally, I said Can I bring it back for a refund, sarcastically he replied “if your not going to eat it” When He came to the drive through he told me they repeated the order back three times and he was on the mic and heard them. I told him he insist on saying that is what I ordered, I told him he needed more customer service training, he never apologized not once! Phyllis Rice 8/24/17 Culver”s 435
Culver's / Culver Franchising System Reviews & Complaints
I ordered three two piece fish dinners from the culvers location. I only received two but didn”t realize it until I got home. I called Culvers to let them know and the female employee that I spoke with took my name and said she would have the meal ready for me to come pick up. I get there and wait 5 to 10 minutes for the girl to then ask for my receipt. I explained that I left my wallet and my receipt at home as I”m trying to get these meals for my kids and left the house quickly . She tells me that she needs to get her manager. He comes to talk to me and tell me that he can give me a discounted price for it. I explained that I am not paying for a meal that I”ve already paid for and had to drive from my home to get due to their error. His name was Gilbert and he proceeded to treat me disrespectfully. He rolled his eyes at me multiple times. When I asked for corporate”s number, he said he”d have to look for it, then made me wait another 10 minutes. I can”t imagine that number isn”t handy somewhere. I will never return to this location again. I”d rather drive the extra 20 minutes to the Okemos Culvers.
Culver's / Culver Franchising System Reviews & Complaints
I ordered thur the drive up at lunch time on 03/31/10. I ordered a single classic cheese burger with everything on the hamburger. So to my surprise when i get back to work to eat lunch -i opened it up and found that I got a dried up chese burger with only cheese and bacon on the d— sandwich. I couldn”t go back to culvers because LUNCH TIME WAS OVER!!! man was I burning when i was typing this email.
Culver's / Culver Franchising System Reviews & Complaints
I purchased a regular custard vanilla ice cream with snickers and snickers cookie dough after sharing half of it with my son i bit down on a very sharp piece of plastic i am very angry because that could have been very easily cutting my sons mouth I need too talk too someone because this isn”t fair this was my first time going here after hearing such great things it”s truly sad