We had a leaking shower head. We contacted Cumming’s Plumbing and be be clear we sent them a Video clip to show the problem. They indicated they have experienced workers and sent a service man, who did nothing except turning on the shower and watching the leak and said it’s not fixable. IT took about 3 minutes. Demnded $80 payment on the spot which was paid by a check. WE contacted the office several times and expained that he only did what was shown on the video clip. THe Manager (Emily) agreed to refund payment. However, refund was not sent and she declined to answer our multiple calls. | The service man appeared clueless, inexperienced and was aprupt and harsh as were the manager (Emily). Clearly, unprofessional and clear rippoff and cheating. Terrible service and expeience. | Due to lack of adequate and acceptable service as was requested by us (customer) , and lack of sufficient experience by the service man and inability to perform repair (nature of problem was clearly shown on the video clip), and since the Manager admitted all these facts (as well as unqualified inexperienced service man), we request Full Refund of $80. In fact, Emily agreed to do that, but she retracted her offer.
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