I’ve had an account with DataInsure for months now. I started to get an absurd amount of calls per day offering a protection plan. I ended up acquiring said plan out of complete insistence on their end. After having continues problems with quickbook, I started reaching out to customer service. Terrible customer service. Always waiting for a call back and then they never reach out. The rates they offer are great but they do not stick to them. I had my account on autopay and kept getting unexplained charges deducted. After asking several times for billing statements to make sure correct billing and processing were occurring, I got ignored. They never sent me anything. It’s very hard to run a small business this way.
After reaching out to cancel, I have been drafted a significant fee directly out of my bank out. With no prior notice. Nor was I told in the beginning of such a cancellation fee. They now won’t refund me my money. I’m having to contact my bank directly to solve the issue. How can they just draft money like that? With no warning? It makes no sense. DataInsure is a complete irresponsible business based on terrible customer service and I do not recommend it to anyone.