Datainsure fraudulently ripped off my friend’s company
Recently, I was shocked to hear about the terrible situation faced by my friend’s organization. My friend was a client of Datainsure and since the obligations were not fulfilled by them, the company was not able to ensure processing of current private label credit cards which was initially promised. This led to lower sales revenues. No billing statements were given to my friend for auditing purposes and the answering service! Oh God! No one returned any calls and hence my friend started having doubts about the legitimacy of the organization. The fees were almost double of what my friend’s company was paying at the earlier processor and the account was being billed electronically. Documents have been given for cancelling the account although billing charges are still being levied. No calls or messages are being returned and the bank has also tried but to no avail.
Sadly, they are now stuck in a helpless situation. This is not the first time. Last year, a long-term customer of Datainsure requested for account cancellation and got an email which stated that a cancellation fee could be charged. However, $695 was reportedly removed from the bank account of this customer without any invoice, explanation or notification. There are no phone calls or emails being returned. Another client cancelled the account due to poor software and service. This client had to pay an extra $117 to get out of the mess and finally close the account. The same story has happened for numerous other people as we found out recently.
While I ask everybody affected to join hands with my friend and take action against this fraudulent company, I also request everybody else to stay away from them since this is nothing but a sheer waste of money and time.
Datainsure is full of thieves. THEY ARE EXTORTERS AND SCAMS.
Datainsure is a criminal organization. They charged me for services I never took and stole data from my accounts. I had hired Datainsure for optimizing my data compliance. I thought it will help to have better quality POS management systems in place. At first, they were very friendly and okay. I happily paid them for their services. But they kept me sending me invoices in the name of additional services. I thought it was a protocol and I paid them multiple times.
After a few months, they sent me an invoice for a number of services I had never taken and along with the invoice; they also sent a notice that I should pay them immediately else I’ll have to face legal action. Those mischievous thieves had created false records in their books and were now threatening me. I took legal action against them and filed complaints in BBB as well. They have stopped calling me since then. But I have already lost around $2,700 paying their false invoices.
When I did a little research, I found out that there are multiple cases registered against Marc (their COO at that time). They have been stealing data from their clients and running financial scams for a long time. I wasn’t the first victim of their malpractice. I don’t know the amount of data they have stolen from me and I’m afraid they might damage my business further with this information. They had access to my Quickbooks account because of their ‘Quickbooks integration’. Their staff is unprofessional and heartless too. I don’t know how I will repair the damages they have done to my business.
I have filed complaints against them on multiple platforms and I’m hoping they will get punished for their filthy deeds. I haven’t heard from them since.
Datainsure is only a front for their criminal activities. Don’t be fooled by their perfect-looking website and the fake testimonials posted on their website. I had also trusted those FRAUDS because of those positive reviews. They are all fake. They must have paid a number of people to write those fake reviews for the sake of building a false reputation. They have done so, only to lure people and get access to your pockets.
They are running SCAMS and are THIEVES. They are professional criminals who have cheated many businesses already. I’m one of their victims and I wrote this complaint only because I wanted other fellow innocent businesspeople to be aware of such a malicious organization. I found out that one merchant lost thousands of dollars because they gained unauthorized access to his business accounts. I’m glad I ended things with them sooner. They have stolen money from many poor businesspeople. I wonder how much they could have stolen from me.
They keep removing the complaints and negative reviews posted against them. So it won’t be a surprise if my complaint gets removed as well. But I’ll keep fighting them and I hope they’ll be brought to justice. I have already complained to the Better Business Bureau against these thieves.
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Datainsure is a payment processing company from Arizona that has worked with multiple businesses. They provide EMV terminals and have been in the industry for quite some time. One of their popular partners includes, Elavon, Talech, Shopkeep, QBShopOnline, Harbourtouch and NCR Silver.
Datainsure was previously known as Compliant Security Services, however, they had to change their name in order to escape their negative reputation and reshape it. In their early days, Datainsure became infamous for taking their client’s money and not providing the services (and fulfilling their promises), and when more and more people started complaining they had to rebrand themselves. They did change their brand’s name, but they haven’t improved a bit.
Here we will take a look at Datainsure’s services and customer support and evaluate whether they are worth your precious time and money or not, so without any further ado let us get started right away:
Taking money without any notice:
Datainsure has received a massive number of complaints from customers regarding financial issues. They are infamous for taking money from the customer’s bank account without any notice. They have taken money from hundreds of their customers and many of them even tried to contact the customer support. However, they didn’t get any response from them as well, which is another problem that Datainsure customers often face.
Not responding to the complaints:
One of the most important aspects of a company is its customer service and no company should make a compromise in this regard. However, it seems that Datainsure does not understand its value, as there are numerous complaints against the customer support staff of this company. You will get quick replies and prompt actions for the first month of their service, after that they are going to ignore your queries, and sometimes they even take days to respond.
They also don’t prioritize their loyal customers and primarily focuses on getting new ones, and this affects the way they treat their old customers. This problem has been with this company since the 1st day and we are yet to see Datainsure make an honest attempt to resolve it.
Not processing refunds:
If you change your mind and want to cancel your service subscription from Datainsure, it is most likely that you will not receive a full refund (if you receive a refund at all). They have stolen thousands of dollars from unhappy customers who cancelled their subscription or downsized it. After recievign a massive amount of backlash from stealing money, they did return some of it to the customers, however, most of the customers didn’t get their full refund and some didn’t get a single penny.
Charging for cancelation:
Yes you read it right, they are going to charge your real money for cancelling the service you paid for in the first place. Datainsure have a handsome amount of hidden charges and whenever you cancel your subscription, they add these charges in your bill. They sometime even debit the money directly from the customer’s bank account.
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