I have been trying since October to get a voucher for VDT glasses. I work in front of monitor all day, looking at spreadsheets and it’s taking a toll on my eyes with my everyday glasses. I requested it and was told I would receive it within 3 business days. Never received it so I called again. They claimed to have sent it, verified my address and said they would mail another. Never received it so I called again to find out they never mailed the second voucher. They apologized and said they would overnight it so I would receive it the next day. Fast forward to a week later and I still haven’t received the voucher. So I call AGAIN. They claimed to have overnighted it but would have to track it. What was supposed to be 3 business days has turned into almost a month.
One representative even said they don’t know if his managers would ok sending another. Sir, this is a voucher for glasses, not a check. No one wants this but me. And I can’t make a vision appointment for even new glasses without it since I would need to get VDT and regular glasses at the same time. I never call them for anything else but in the space of a few weeks, I have called them more than I ever have in the years I have had this coverage.