I purchased the SWDSIC Soda Water Dispenser System With Soda Water Spigot on February 23, 2015. I quickly received a payment confirmation email and my credit card was charged. After one week with no shipping notification, I called to inquire. I was told by a DBEC employee that the unit was in production and should ship out towards the end of the week. The following week, still no shipping notification. I called again, and was told that it would be shipping in a couple days. This went on for over a month and a half. I called every week, and was told the same thing: “It will ship out in a couple days.” Finally, in early April, they told me the unit was on a semi truck, half way from Wisconsin to California, where I live. From there it would be transferred to UPS and I would receive a tracking number. Over a week later, April 9th, I finally received a tracking number. I received a box on April 17th. The shipping time is a joke. Their website says UPS shipping, with a map indicating shipping from Wisconsin to California is four days. The item was not as advertised on their website. It was supposed to be a stainless steel refrigeration unit. The one I received is painted carbon steel. After recently talking to DBEC, I was told that the black unit is better and is their latest model, they just haven’t updated their website (false advertising). They advertise a stainless steel unit, which was not what I received. They argue that the black painted steel is better, and costs an additional $150, so I am getting a good deal. Carbon steel rusts, and is in no way more expensive or superior to stainless steel. Either way, it is false advertising. They also told me the two month delay is due to the fact that what I ordered was a custom unit, since the hoses were 10 ft long, not the standard 6 ft. This would be understandable for the additional shipping time, but they should have disclosed that when I called every week for the past two months, rather than telling me it would ship that same week, every single time. Still no second package, and no tracking information. We were supposed to have this system for a party on April 9. The company refuses to offer me a full refund. Their website does say they charge a 25% restocking fee, and the $200 shipping is non-refundable. I would return this item, as I am very unhappy with being misled by the false advertising and the dishonesty by DBEC employees regarding shipping time. However, this would set me back $750 ($550 restocking and $200 shipping) to do so. Take your chances, since this product is only offered by a couple companies. But beware. .
This complaint and/or review was posted on HolySmoke.org on 05:44 am, September 22, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/db-entertainment-ltd-review/.
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