Reviews: 2


Total views: 4051

Published: 28 September 2017

Posted by: Anonymously

I just wanted to share the recent awful experience my family had with I helped my daughter sign up for Defensive Driving because of the price and convenience. This was her first time having to take the course and wanted my help to make sure she took the right course. She finished the course with no issues. Here’s a run down of the events that led to our loathing of this company. On Wednesday, December 2, I ordered the Defensive Driving certificate for my daughter to take to court. I filled in the field for the Court’s name, so that the court would accept the certificate. Because my daughter waited until the day before her due date to tell me that she hadn’t ordered it yet, so I had it overnighted which cost $35. (Wednesday) On Thursday, it arrived via FedEx, but did not have the Court’s name. So, Colleyville Court would not accept it. The court clerk said that my daughter would receive a letter with a court date in the mail. She needed to turn in the certificate before the court date. Contacted to request another one to be mailed via regular mail, even though their system messed up the first certificate. I thought regular mail would be fine, since we had a little more time. On Friday after 5 PM, I received a call from The person on the phone called my mobile number and asked for my wife by name. I thought that was odd because the call was about my daughter’s certificate. The lady on the phone was very short tempered with me. She told me they would not be mailing the replacement until the first certificate was sent back. She did not offer a reason why. When I questioned it, she transferred me to a supervisor named “K”. K. was very rude as well and was not explaining why they weren’t sending the certificate. So after several minutes of trying to find out why they were not sending the certificate, I lost my temper and started shouting that I paid for a service and it was their obligation to fulfill their part of the deal. My wife heard me shouting and convinced me to let her talk to the person on the phone. She didn’t get them to send the certificate, either. Here’s what she did find out. K was a team lead and not a supervisor. The only way to talk to a supervisor would be after 9 AM on Monday morning. K would not provide any further identifying information other than a letter. So we are hoping they will know K is when we call to complain. The reason why they were not sending the replacement certificate was because Texas state law mandates that the original be returned to them before they re-issue. That would have been nice if they would have provided that information much sooner. I was so upset with how it turned out. If the person on the call had been nicer and explained the details, the experience would have been much less frustrating. .

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