Their repairman came on November 19, 2014. He was 45 minutes late. I have an LG gas dryer that was drying the clothes but making a lot of noise. The repairman ran the dryer for about 10 seconds then spent about 20 minutes using his Iphone for something. I know he took a photo of the model and serial number. Maybe he was texting the office. I don’t know. He then told me I need a new blower, motor, and pulley. I questioned him about that; the dryer was drying the clothes and the drum was spinning. How was it that I needed those repairs? He said that’s what I needed and I would get a call back on an estimate within 24 hours. That was on Wednesday. By Monday I hadn’t heard from the company so I called back. The person who answered apologized and said someone would call right back. They didn’t. They called back on Tuesday with an estimate of $389. My $98 fee for the first visit would be applied to the bill. In the meantime, I called a local repairmen to get another estimate. He told me I didn’t need a blower, motor, or pulley. I needed front rollers. 2 days later he replaced the rollers. The left roller was completely destroyed and the right one had nearly seized. The “Dependable” repairman hadn’t mentioned anything about rollers. My dryer now runs perfectly. Dependable refused to refund my $98, saying the diagnosis was correct and that I would eventually need a motor, blower, and pulley. Of course that could be 5 years from now, but I don’t need them now. I needed rollers. I asked to speak with a supervisor but didn’t get past the secretary. I would love to walk into someone’s house, tell them need what they don’t need, then walk away with a non-refundable $98. The repairs I needed cost $195. I’ll also add that they repaired my freezer about 2 years ago. They did a good job. That’s why I called again and gave them some slack on the delay in getting back to me. I won’t be calling them again. You shouldn’t either. .
This complaint and/or review was posted on HolySmoke.org on 12:18 pm, September 21, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/dependable-appliance-service-review/.
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