Dermagist is a company you can only purchase from online. I tried their Detoxifying cleanser and Clarifying cream for acne prone skin. I wanted to try these products because I have had terrible acne and nothing I try seems to work. I thought I would try Dermagist because it was a product without benzoyl peroxide or salylic acid. It seemed like a safe product to try because the selling point was that this product is organic, vegan, uses no harsh chemicals, etc. but when I tried it the first time, I noticed that the clarifying cream was very heavy and didn’t feel right on my skin. It smelled and felt like I just rubbed clay or play-dough on my skin. The next day I noticed my skin broke out into very tiny bumps everywhere. My skin felt rough like sandpaper. I discontinued use immediately, looked at their website again to try to return the product and, unfortunately, I had not noticed until then that their return policy only allows you to get store credit to purchase another product from them, not a money back policy. There is no point in returning their products because you will not get your money back. DO NOT BUY FROM DERMAGIST.
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This complaint and/or review was posted on HolySmoke.org on 00:44 am, February 11, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/dermagist/.
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Dermagist Reviews & Complaints
Hello I ordered your product yesterday then found out if you have sensitive skin which I do, numerous reviews show it causes redness burning an swelling. I called Dermagist earlier today within a 24 hr window. Although I have not received any confirmation of shipping I was told rather rudely it shipped, basically I was out my cost as I don”t feel dermagist products would suit my skin. I was told this admin email was my Only hope for a refund, I”m hoping this administration office has better morals then the dermagist customer service number. I will be forwarding this info to paypal an the better business bureau, I hoping this admin agrees To return the product unopened back to sender for a full refund. Thank you, Sue Kiehn, Apr 30, 2014 08:54:40 PDT You sent a payment of $125.67 USD to Dermagist Merchant Dermagist [protected]@dermajuv.com [protected] Instructions to merchant GIVEN FRAULENT EMAILMADDRESS [protected]@dermagist.com SEE COPY OF RETURN DELIVERY BELOW This is the mail system at host fhserver.myorderfulfillment.com. I”m sorry to have to inform you that your message could not be delivered to one or more recipients. It”s attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system (expanded from ): This address no longer accepts mail.
Dermagist Reviews & Complaints
I purchased this system twice – in March and June 2015. Canadian women beware. Dermagist promises to refund to Canadian customers the duties paid to Canada Border Services Agency for the products. My customs duties totalled Can$74.37. I contacted Dermagist three times – by letter and by email – providing all necessary documentation of my purchase and requesting my refund. It is now 2017 and I have not heard back from Dermagist. It seems safe to conclude the company has no intention of honoring its promise to Canadian purchasers. With regard to the product, it made no detectable improvement to my wrinkles after approx. six months of use. Good luck if you still want to spend the money trying this product. You will need lots of time, however, to chase after Dermagist to get your money back for the duties. They will calmly ignore you. I have given up and am resolved only to buy the best available skin products on the shelves of Canadian stores. They may seem expensive, but invariably, they will cost you less than importing them.
Dermagist Reviews & Complaints
I received 2 bottles of this product of which neither one would pump and the bottles were not even 1/2 full. I e-mailed the company several times with no response. I called the company and had to dial another number for assistance. I finally did a live chat and I was told they have not experienced this problem with anyone else then they hung up on me without any assistance. I guess because no one else had a problem that nullified my problem. I again emailed them and told them they needed to change their website since there was no customer service and remove the 100% satisfaction guarantee. Hope no one else gets taken like this. I spent $139 for this product. Extremely dissatisfied and will not recommend this to anyone I know.