Absolute worst Customer Service I placed an order and realized a mistake minutes later. I called customer service and after ten minutes on hold, a recording suggested I send an e-mail and they would respond shortly. Never received a response, but they charged PayPal immediately for $411. It’s very disheartening that they ignored my e-mails and to this day they have not contacted me, nor have I received the order. These products are very expensive, so Customer Service and trust is a distinguishing factor where I (customers) will shop in the future. They do have a nice web-site, but you can find lots of those in Nigeria. Surprisingly, according to Dermstore’s website the Parent Company is Target!
This complaint and/or review was posted on HolySmoke.org on 06:55 am, March 20, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/dermstore/.
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