I ordered Olivr People sunglases a week and 1/2 ago shiped 2/16/15 as listed below from an actual e mail that was sent t me , ( you can see the time and date from the e mail they sent me) The company never had them to ship, they sent me cheep plastis knockoff frames with no lense in them!!! Now the company is jerking me around , not refuding my money, and wanting me to pay for another order !( really ) Do yourself a big favor and do not use this compay , they will only put the screws to you !!! Alice (25-02-2015 10:55:10 Messaggio: Dear Damian, the model you ordered was OV 5236/S Afton Sun. The colour you received is discontinued now, so if you are interested in it I would suggest that we send you free spare sun lenses, since we will not be able to get the same colour in size 49. The Afton Sun is immediately available in Workman Grey/indigo Photochromic (1132/R8) – size 49/22/145. Please let me know how you wish to proceed. Always at your disposal, Kind Regards Alice Luxoneyes.com luxoneyes.com (email address removed by HolySmoke.org admin) + Add to Address Book Message Oggetto: Luxoneyes.com – RFI number 1802203562 – [Rif:548993] Mittente: Alice (27-02-2015 16:25:44) Messaggio: Dear Damian, I tried to call you again but I cannot reach you and your phone box cannot accept new messages. I kindly ask you to confirm the solution you would like to proceed with: – get free sunglasses lenses for the glasses you received. They can be shipped in 2/3 days (please confirm the size of the glasses you received if you choose this option) – get a new pair of Oliver Peoples – AFTON SUN OV 5236/S Workman Grey/indigo Photochromic (1132/R8) size 49 (immeditely available in our stock) www.luxoneyes.com/eng/sunglasses/oliver-peoples.cfm?sunglassid=898489 – get a new pair of Oliver Peoples SHELDRAKE OV 5036/S Black/ingido Photochromic (1005/R8) size 47 (immediately available in our stock both in this colour and in Cocobolo/champagne Phorochromic (1003/R9) size 47) www.luxoneyes.com/eng/sunglasses/oliver-peoples.cfm?sunglassid=826543 I inform you that if you decide for the spare lenses we can ship them in a few days, while if you desire to change your glasses with another model or colour we have to wait for your returned glasses before we can ship the new pair. If you need them urgently I would suggest that you place a new order so we can ship your new glasses immediately and as soon as we receive your returned glasses back we will send you a refund for them and for the return shipping fees. Here are the instructions to return your glasses if you wish to send them back to us: Please ship your glasses back to us using Regular Mail / regular Postal Service. Please also include 3 copies of the invoice of your purchase, attached on the outside of the parcel. This is the address you have to ship the goods back to us: Luxoneyes – Star S.r.l. – code L06 Via Nazario Sauro 11/B – 13900 BIELLA (BI) ITALY Tell: 0039 015 20456 e-mail: (email address removed by HolySmoke.org admin) Please also write down our phone number and e-mail address. The package must include all the parts you first received (bubble bag, certificates, box and case). In the whole you must return it exactly as you received it. Please make sure the sunglasses are packed in such way to guarantee their safe shipment. I kindly ask you not to send me several messages together as it gets difficult for me to understand your decisions. I am trying to help you solve the problem the soonest. We apologize again for our mistake and are at your complete disposal. I will be in my office for another 2 hours, you can call me at +39 015 20479 (Italy) or I will call you back if you give me a number where I can reach you. Kind Regards Alice Luxoneyes.com .
I contacted the company to cancle my order from receiving any further shipment. I read the fine print which said if I would cancle they
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This complaint and/or review was posted on HolySmoke.org on 03:40 am, September 07, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/designer-sunglasses-by-luxoneyes-review/.
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