I had a specific need for a 7 passenger vehicle so I reserved a minivan on the Fox Rent A Car (owned by affiliate DFC Enterprises) site one month in advance of my trip. When I arrived at the Fox facility I was given a Dodge Journey (SUV) and was told by Kenny that it had a 3rd seat that folds up and had seating for 7. When I arrived to pick up guests to transport them to an event we found there was no 3rd seat. Embarrased and upset, I immediately contacted Kenny at Fox. I told him to speak with his manager as I would be looking for credit or compensation for my rental. When I checked in the vehicle, the price actually went up. I contacted the manager of the location (Vickie) after I returned home and she made up some story about how I had the option to get a minivan from a competitor and they would compensate me for any difference in cost. She also made up some story that I didn’t complain until the end of my trip. Apparently they are hiding from the truth or Kenny is not telling the truth. Likely a combination of both. The issue was escalated to Fox Customer Service and they believed the affiliate’s story instead of the customer. All along I had offered to pay for one-third of the rental charges. This was equivalent to the 4-day rental of a compact car. The matter has now been escalated to executives at Fox. Not sure if they will respond. I don’t think this is representative of all Fox locations. Other complaint on Yelp about the Kansas City location makes me suggest you look at other alternatives.
This complaint and/or review was posted on HolySmoke.org on 11:55 am, December 02, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/dfc-enterprises-inc-review/.
The reviews & complaints posted about DFC Enterprises Inc was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about DFC Enterprises Inc as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.