I have never had such an AWFUL online experience after over two decades on the internet with any other company whether international or domestic. Do yourself a favor and RUN from DHGate. They will not protect you if something goes wrong between you and the seller, but will only waste your time and act as if they are assisting. I have been waiting on my refund after I have provided PROOF OF DELIVERY that items have been returned to seller, for months. I am now out $1697.90, have no products to show for it, and my credit card company, Chase Bank decided they did not want to fight this company for whatever the reason and left me holding the bag. This has been the worst online experience I have ever had. I have posted reviews on TrustPilot and SiteJabber to warn other about this company. Interestingly enough, whenever I post a negative review online to warn other people about DHgate,com, someone named Honey (I believe someone who monitors their internet online reputation) will write a reply to my review and state they are willing to assist and when I try to contact this person regarding my case, she is nowhere to be found. Instead, I get the same inept reps who don’t know one end from the other and the EXACT same run around. I will continue to tell others about my experience anywhere I can and my next step is legal pursuit because I have had it with their lies. In conclusion, there are other sites that are reputable and that will protect you if something does not work out between you and the seller. This is not the one. .
This complaint and/or review was posted on HolySmoke.org on 07:42 am, July 05, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/dhgate-com-review/.
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