I purchased an 18k white gold 3-Stone Princess cut diamond engagement ring from Goel Tala Diamonds out of Los Angeles on 2/26/2014. I made two different payments for the ring. The first payment was sent on 2/21/2014 thru Bank of America. The second payment was for $675.00 thru Wells Fargo and was the final amount owed. I received the ring on 3/07/2014. When I opened it up, the ring had spots on the gold band itself. I tried wiping them off with a cloth but it would not come off. I contacted the business and was advised to wipe the ring with alcohol by an employee named “Kat” that works there. She stated that if that did not work, to call back. I immediately called back because that did not work. The owner called me back and said it was a simple polishing issue and to send it back and he would take care of it. I sent the ring back on 3/15/2014. On 3/21/2014, I re-received the ring back from Goel Tala. This time, I opened it up, the spots were gone on the band, but two of the center prongs were rough looking and appeared to not even have the gold plating on them. I called the owner again and he stated he didn’t see anything wrong with it. I advised him it hasn’t been handled or worn and that it is visible to the naked eye and that obviously its messed up there. He stated “She will love the ring and won’t even notice it.” I told him that I noticed it and I didn’t want to give my future fiancé a ring with obvious visible flaws on it. He told me that it just needs re-plating and I could either send it back(again), or go to a local jeweler and have them re-plate it and he would re-imburse me as long as it was less than $25.00 and if it was going to be more, than I would have to send it back. Due to being so close to my proposal date, I preferred to do it local to ensure I had the ring on time. He stated it should only be about $10 because that’s what he charges in downtown Los Angeles and with things being more expensive in California, it should be cheaper than that here. .
This complaint and/or review was posted on HolySmoke.org on 01:00 am, May 05, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/diamonds-by-elizabeth-review/.
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