Watch out for this company! I purchased the top of the line warranty Direct Buy Warranty offers. My car is a 2006 Audi S4. I have had my car at the shop for 3 weeks waiting for them to inspect the vehicle. After repeated calls daily from the service shop and myself, they finally resolved today to contact me to say that they cannot cover the transmission because they cannot visually inspect it. Well, of course you cannot see inside a transmission until it is removed and apart. Oh, and they do not cover the cost of removing the transmission even if anything is covered. They call that diaognostics. Seriously. They did not dispatch a technician to try and drive the vehicle which would have solved the diagnosis that the transmission is slipping. Stay away from this company. I had a prior issue before when I needed to replace some bushings on the car. After weeks of arguing they finally covered a cost for bushings for an A4. I had to pay the difference for the labor cost and the correct S4 parts. When I submitted a complaint on this same site, they contacted me asking me erase the comments and they would pay the balance for the S4 bushings. Did they, of course not. Their whole business model is to deny the claims and mae it impossable for you to get any real service. .
This complaint and/or review was posted on HolySmoke.org on 11:53 am, October 14, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/direct-buy-auto-warranty-review-2/.
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