I purchased this policy before reading reviews – they have not covered anything they said they would and now I have mailed appropriate paperwork and cant get my refund. I sent paperwork certified and they signed for it. .
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This complaint and/or review was posted on HolySmoke.org on 20:53 pm, August 12, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/direct-buy-warranty-review/.
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Dont through you money out the window
Dont through you money out the window this company is total fraudulent deal, I bought their top warranty for a beautiful low mile 02 jag which covered tie rod ends, and total ABS break system electrical processor went out on ABS and tie rod one sid bad didnt use warranty for 2 year but when the time came the denied everything for this work stating normal wear and tear but isnt that why we buy used high priced warranties fo protection??? then the company start get chiitie with us for calling and now we are on the ingore list for calls!!!I have found 240 folks ripped off on the internet Do Not Buy from them they dont pay!!!ray lovins [email protected]
Direct Buy Warranty Reviews & Complaints
Add me the sad list of depressed and misled – taken advantage of and defrauded out of money. I bought their “Super Dooper Deluxe” Warranty and now when I have a $3, 500 “covered” warranty item … they are long gone. How pathetic. I’m wondering … can I deduct the cost of my policy off of my taxes … for being a [censor] … and for buying this policy in the first place? Sincerely, PD “LOAN”-ly and Broke
Direct Buy Warranty Reviews & Complaints
After having this warranty for only 9 months, and having our transmission go out, we took it to a certified repair shop only to have our claim deniued because we had our “maintenance” done at Terrible HErbst which is not an ASE certified repair facility. WE have had our car for four years prior to purchasing this warranty, and have had most all of our “maintenance” done by Terrible HErbst. Even the dealerships accept their service. They said it is right in the contract that all “maintenance ” must be done by an ASE certified shop. This should have been disclosed before I purchased the warranty, because then we would have known that it would never have worked for us due to our history with Terrible HErbst. When we asked for a refund they only wanted to give us 1071 of the 1749 we paid. When we asked for a breakdown of their accounting for the cancellation, they would not respond. When I filed a complaint with the BBB they finally responded and siad they would refund 1423.00 WE decided to just take that and be done with them, but now they want us to dispute it with our Credit Card company to get our money back. Th card we origianlly used has been closed by the Evil Bank of America ( that”s another story) so we can”t even get it back that way. WHen I finally got through to customer service, as they won”t answer my emails, they siad they cannot issue a credit to a card they did not charge. REALLY?? SO now we are waiting to see if they will send us a check for our refund. Mind you, they have never paid out one cent on this 1749.00 warranty we paid for, and they NEVER would have because of their little loophole in their contract. Yes, I should have read the contract closer, but as consumers, I think we need to realize that companies such as this, are in it to make money, not give you “PEace of MInd” as they state. They will find any excuse to not pay on your claims. READ the fine print carefully. This was a 3500.00 mistake for us.
Direct Buy Warranty Reviews & Complaints
Do not buy an extended car warranty from Direct Buy Warranty, firstly they charge your credit card from outside the US. Then when you call their customer service line, they don’t even have an office and an answering service answers. I have asked for a refund and they haven’t got back to me but I am disputing the charge through my credit card company. They are a fly by night operation, don’t get taken !
Direct Buy Warranty Reviews & Complaints
Had 2 vehicle with DB warranties — DB denies any claim, hard to contact and if you get someone to answer the phone they are very difficult. Sold my 2 and I have turned in the notarized statements as DB requested for a refund. They WILL NOT REFUND MY MONEY as promised (w/in 6 days)…ha! well its been months. THIS IS AN AWFUL FRAUDULENT COMPANY . Pursuing this with my Attorney to take action.
Direct Buy Warranty Reviews & Complaints
I am a Service Advisor and have been for 22 years and have never dealt with a more unprofessional company EVER. I have tried to contact them to authorize repairs for the past 3 days and never get a response, no voice mail option and I have been disconnected 9 times in just the past 20 minutes!!! I have sent emails, faxes, searched for alternate phone numbers. HORRIBLE HORRIBLE HORRIBLE business practice. DO NOT buy this warranty!!!
Direct Buy Warranty Reviews & Complaints
I dont know what to say, these guys say they cover everything including wear and tear and tires also when I purchased the policy. After two months, my car had axle problem and i took to them, they said, since I drove it to mechanic shop which is 1 mile, it does come under warranty. I dont know where i have file a complaint on this people. please advice. I cancelled my policy and they are saying we didnt recieve your email and hence we cannot refund your 50% amount. What should I do.
Direct Buy Warranty Reviews & Complaints
I have a 2006 Hummer H2 SUT with 59, 000 miles on it. My transmission went out and I submitted receipts from where it was towed from the side of the road and also towed to the dealership and a letter from the dealership stating that once the transmission sprag broke that lost all gears – their “Master Mechanic” – complete idiot says that there is no way all the gears went out at the same time. The dealership said I would have only had second gear and there is no way it could be driven. DO NOT BUY a warranty from them. They will do everything possible to keep from paying – They refunded partial payment of the premium and canceled the policy. SCAM BEWARE!!!