10/22/2019 I saw someone had taken 3000$ from my account. This is my retirement backpay. I filed a dispute statement and thought I would be reimbursed in 10 days like I was supposed to. Well, of course, they never got back to me. Terrible customer service. When I got ahold of them they said they needed more time to investigate this. They told me that on December 6th they would let me know their decision. Of course, they didn’t get ahold of me and I had to call them. Their conclusion was that I took the money out on an account in New Jersey from a TD Bank. I have no purchases in New Jersey. My purchases were all in North Carolina Monroe. Also when I got hacked whoever changed my password and access code. I got daily balance notices and they were stopped when they hacked me. Since I asked for investigation paperwork and anything related to my case. Direct Express sent me my dispute transaction paper that I filed. I also had a 2000$ limit on what I could take out. After that, I was told that my case is closed and they won’t investigate it again. Really I thought the Company had FDIC. I am on a fixed budget and need this money.
This complaint and/or review was posted on HolySmoke.org on 09:23 am, October 04, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/direct-express/.
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