After nine continous years as a DirecTV customer the thanks I get is the very first repair I request under my DirecTV Protection Plan Premier took two weeks and wasn’t repaired. I pay $24.98 per month for this “protection.” First off, they use Asurion to do their repairs. If you search Asurion on here as of today June 22, 2015 there are more than 150 complaint related to this company. My beef is more with DirecTV as they are not supporting me as a customer in any way shape or form. When I called DirecTV to make the claim they were all about collecting the $50 deductible, it had to be paid immediately. They use UPS to ship the products back and forth to the repair facility. NOBODY, told me that they use the slowest shipping method possible (perhaps near death mules that should be retired). HAD I been told that shipping takes several days I would have overnighted at my own expense. Two weeks to the day after shipping the iPad in for repair it was returned stil not functioning properly. DirecTV’s solution is to do the EXACT SAME TWO WEEK PROCESS AGAIN. They KINDLY offered to waive the SECOND $50 deductible. To which I literally laughed and said I’d be calling my credit card company to dispute the $50 charge for the NON-REPAIR from two weeks ago. DirecTV does not care about me as a customer and it shows. .
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 15:11 pm, March 07, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/directv-review/.
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AFTER BEING WITH DTV FOR 7 YEARS
AFTER BEING WITH DTV FOR 7 YEARS I CANCELLED, RETURNED EQUIPMENT AND WAS OWED A $69.00 REFUND. I FOUND I COULD OBTAIN MORE CHANELLS FOR LESS MONEY THRU THE LOCAL PHONE COMPANY CCI. I RECEIVED A STATEMENT FROM THEM 2 MONTHS LATER DEDUCTING $9.98 FROM THE REFUND OWED FOR WHAT THEY CLAIM WAS 2 MOVIES ON PAY PER VIEW IN JANUARY 2009, OVER 6 YEARS PREVIOUS. AFTER EVENTUALLY REACHING A HUMAN ON THEIR AUTOMATED PHONE SYSTEM. I WAS TOLD THEY HAD MAILED THE REFUND A MONTH AGO AND IF I DID NOT RECEIVE IT I WOULD NEED TO CALL CITI BANK. THE NUMBER THEY GAVE ME TO CITI BANK WAS TO ACTIVATE MY NEW CREDIT CARD. I CALLED BACK TO DTV AND WAS EVENTUALLY GIVEN ANOTHER CITI BANK NUMBER WHICH AFTER WADING THRU NUMEROUS ROBOT VOICES SAID THEY WOULD ISSUE A REFUND IN ANOTHER COUPLE WEEKS. WE’LL SEE. THROUGH THE WHOLE PROCESS DTV IS TRYING TO SELL ME ON COMING BACK TO THEM FOR MORE OF THEIR LOUSY SERVICE.
If i did this I would be
If i did this I would be in jail. Directtv charged my debit card for someone elses account without my permission. Attempts to resolve the issue are met with run around and dead ends. This is straight up fraud and robbery.
I have been with Directv for over
I have been with Directv for over 10 years now (not by choice). We have no tv for hours when it rains and it rains all summer long in Florida. No discounts for that either and since the starting date the rates have been doubled. Last month my bill was $84 for just regular tv.. no HBO no Sports channel packages added. Today I received the bill for this month $93 !! I called and asked what was going on. Well their contract negotiations resulted in an increase of their prices so they added only a small portion to their customers blah blah blah… So my reply was: “If your rent or insurance increases do you tell Directv to increase your wages by a certain amount per month to cover your extra expenses ? Needles to say the supervisors answer was no. She offered me a $15 discount for 12 months if I would sign up for 12 more months or a $5 discount if I would sign up for paperless/automatic bill payment… I don’t think so… Well she continued we can change your package to a lower cost package… THAT IS NOT MY POINT… I am paying double price for the same package I started with. Of course there was no other offer to reduce my monthly price. I will cancel my service by next month. I’m done with them.
Was sent, in the mail a DirecTV
Was sent, in the mail a DirecTV offer for a Visa debit card in the amount of $150 plus $24 per month subscription for gnie, 3 mos free HBO and Showtime plus 2014 NFL sunday ticket plus free installation and service for 4 set top boxes. Told them I had 6 TVs and it was a deal breaker if the other two TVs were not included at no additional charge. The sales rep’s manager “Mo” said he would take care of it for no charge. The technician arrived today and the order did not match what I had agreed to. This is another example of BAIT AND SWITCH tactics employeed by DirecTV. If you value your time…don’t waste it with DirecTV. They are bunch of unethical individuals with highly unreputable business practices. I can’t wait until everything comes across the Internet, so companies like DirecTV will lose considerable sums of money or better yet go out of business.
I have been a customer of DirecTV
I have been a customer of DirecTV since 1997. I have been ordering the NFL Sunday ticket for approximatley 10 years now. I have 8 receivers and a DVR. I also have to pay an additional fee each month since our service is located in an area in Southern Utah that gets NO signal of any kind for TV or radio. Each year the number of games broadcast become fewer and fewer. Now, they are blocking the NFL Network WHICH I pay for each and every month as part of a package. Teams such as Green Bay, Denver, San Francsico and Arizona are all blocked EVERY weekend. This has NOTHING to do with my location so why are they blocked. The advertisement on TV and on the phone with DirecTV say “ALL THE GAMES EVERY WEEKEND”. Directv and the NFL needs to stop cheating their customers and stop the False advertising.
My mother's name is Joyce McCray and
My mother’s name is Joyce McCray and my name is Joyce Bryant. My mother had an account with Direct TV and I paid her bill once. Then she switched to another company and had a balance due to directv and they then took $505.26 off my card and I receive disability and death benefits for my children. Direct TV then put my money back on my card then a few weeks later they removed the money back off my card.
Informed by Directy customer service representative that
Informed by Directy customer service representative that i qualiofied for a free receiver update which, whcih had more space for recorded programs and could record up to 4 programs simutaneously rather than just 2. Then free become an $20/month for use of the receiver.
Direct tv took 353.00 from my bank
Direct tv took 353.00 from my bank account without my permission after I canceled service. I called and they told me there was nothing I could do about it because it was in my contract. I am going to report thid diceptive practice to the attorney general and fike a class action lawsuit.
When i stopped useing direct tv they
When i stopped useing direct tv they tried to charge me an extra month and i sent all their equipment,also put holes in roof that has leaked over the years and never noticed at first.now it leaks bad and ruined parts of ceiling and when i up graded they would not take the old one off.when i would not pay them for the over charge they reported over to a collection agencies and i been fighting them ever since.they use to be pretty good until they started to over bill and would not work with me on the over bills,so i swiched to dish.
Directv failed to honor monthly agreement of
Directv failed to honor monthly agreement of $86.48 for first 12 months History: Looked at www.costco.com/directv.html Called the number to get details and order service: The number answers as “Welcome to Directv”… (no third-party mention, etc) I spoke to a Directv representative. I informed them that all I wanted was the minimum package that would give me Fox, HBO, Cinemax, Stars and Showtime. I was told the only package that had that was PREMIER. We agreed that I would get the PREMIER package for the 24-month contract. We went into detail about the monthly cost and what deal I would get. The person on the phone offered me the 24-month package as follows: 12-months @ $86.48 per month, followed by $129.99 for the following twelve months inclusive of ALL channels including HBO, etc. I reiterated back to the representative that I understood that I was getting the package as mention above (I was very very specific about exactly what I was getting and what the terms were), and he said that that was correct. I asked if there were any other charges, and he said no, that would all be locked in. I told him that I agreed to that deal. He then took all of my information and credit card details, and arranged for the installation. In January I was double charged for the monthly fee. Once on Jan 16, and then again on Jan 20. At the end of February I saw that the bill went up $47.00 per month. After more than three hours on the phone I was told that I was mistaken, and that the premium channels were only free for the first three months. I was adament that the representative and I were crystal clear on the terms, and that I had asked him to repeat them back to me so there would be no ambiguity. The Directv Supervisor (one of many I spoke to) then told me it was a third-party company I had ordered the service from, and Directv wasn’t responsible for any bogus deals they made. I then directed him to the number on the website which answered as “Welcome to Directv”. There is no indication that this is a third party company. I wanted my original deal as was agreed to, and I wanted the additional charges per month refunded. Various supervisors said they would not honor that deal, but would offer me a lesser package for $86 per month. I refused this as that was not part of the original agreement made on the phone. I asked if all calls are recorded, and the Supervisor said “yes”. I said just listen to the original call where the deal was made, and you will hear for yourself the entire agreement and what I was promised. The Supervisor informed me that they are not allowed to play back calls as it is against privacy laws. I asked who I could talk to at a higher level than the Supervisor to get my original deal. The Supervisor stated that I would need to write in directly, and that the only way to listen to the calls would be by a subpoena from a court. The Supervisor said that if I wanted to cancel the entire deal he would allow me to and I wouldn’t be charged $360 for the early termination fee. I told him that I would consider whether I wanted to write in, or terminate the agreement and call back. I asked him to put the agreement in the agreement in the notes which he did. When I called to cancel they said no despite the notes. Summary 1. Directv didn’t stick to the original agreement we made 2. They double charged me for a month 3. They told me I ordered the service online when I ordered it over the phone
I sat on hold for about 1.5
I sat on hold for about 1.5 hours and was told I will hold till you are connected. 20 minutes later I hung up. After your promotional period is up there is no one around to dispute your charges with. If you can deal with H*** do it.
DirecTV Reviews & Complaints
#directtv never ever in my life will I ever have anything to do with this company.. We signed up at sam’s club in jan 2016. 24 month contract. Free football the following year. After a year the price went up. Then they started charging us 46.99 a month for nfl package. I called and cancelled nfl package. They compared their “savings” with cox and showed us how cox was taking advantage of us and charging us for every little thing.. Uh fast forward to oct 2017. I called, spoke with a gentlemen that clearly had some kind of disability (Not an issue) but he was the one who was the customer service rep I spoke to.. He guaranteed I was not and would not be charged or getting “movers package. This was nov 1 the day after the horrific vegas tragedy our town experienced. I felt that this young man did not understand my=e clearly enough, so I called back and spoke to another customer service rep, who hung up on me, (Could not understand english, and what I was saying, not being mean just saying the truth.. I called back a third time and was told no I was just getting my direct tv dish put in my new home.. Also the mini genie we no longer needed, we could give to the technician and be credited.. I received and e-mail sating I had agreed to movers package.. Good lord.. I called immediately to tell them again that I did not want nor did I ask for or agree to the movers package, I was already in a contract, until 2018, and was told that the current contract was still enforced.. Today I am checking our bill, I was still being billed for both receivers even though we gave the technician the mini genie as we were instructed. They took off the 7.00.. (Credit on next bill) then my bill showed 1 of 12 installments for new contract.. What??? Omg really.. Yes.. I called them.. I was on the phone with #directtv for over 45min.. The lady said there was nothing she could do.. That there is no way they can move your”dish’ or install a new one with out a mover’s agreement.. So the last 4 direst tv customer service reps lied to me.. I asked for them to get the “recorded conversations for quality control purposes” and listen to them and the conversations I had with 4 different reps.. She said she could not do this, it was some where in new mexico or az or??? Omg then she put me on hold for 20 min.. Talked to someone in the upper office.. Came back on the line and then proceeded to tell me that if I did not accept the mover’s deal, I would lose all my discounts and credits!!! So the 46.00 a month which I never paid (They raise it by at least 50.00,) with taxes and fees, I would now be paying the old rate of 146, 99 for one direct tv dish & receiver. I said absolutely no way.. She said do you want to cancel.. I said yes.. She said she would waive the early crenelation fee.. (We will see if they keep this part of the bargain) done!!! I had auto pay, never late. Etc.. This is how they treat their customers?? Plus we are a military family too?? Unbelievable.. Never ever ever again.. I will tell everyone for the rest of my life when ever I see a direct tv table, sales person, ad you name it.. I will tell them about our experience.. Worst ever.. Bait & switch company is what they are. I recommend roku, netflix, you tube live, no one need to pay for cable any more.. We have had cable since 1986?? This experince with #directtv in 2017 has been the worse ever.. Over it.. Never in my home ever again.. Grrrrrrrrrrrrrrrrrr :> (Angry face.. Rant over..
DirecTV Reviews & Complaints
(CEO) Direct TV Corporate Lanier Richardson Office Headquarters #[protected]/#[protected] 2230 East Imperial Highway 6742 Champlain Rd El Segundo, CA 90245 USA Jacksonville, FL 32208 November 25, 2019 Sirs/Madams, First off let me commend you for your programing selections. We are deeply disappointed that you would not honor of the contract we signed. It seems you do not want us as customers. In the light of that. We will not recommend you to any of our friends or family members. Once again, it’s not your programming, it’s your customer service agents repeatedly telling me they were sending me the label and/or box and not sending it for returning your equipment to you. This problem should have been solved from the beginning. Now to get to the reason for this letter. On March 22, 2019 your sales agent Brandon Harris, sold us a package deal the terms of which your company have violated. Mr. Harris Dealer code 7370915, Office ID 11673, his phone # [protected], his supervisor, Chad, phone # [protected]. Both refused to answer their phones when asked about the promised $250.00 gift cards. While still under contract to Comcast. I was told that we would receive $250.00 in gift cards that would help deflect the early termination fee from Comcast Cable, that didn’t happen. When I went online to sign up for the gift cards, you refer to them as Reward Cards. Your site would limit me to $150.00. When I called the reward center to ask about the $250.00 reward cards, they claim they do not know what I was talking about. To make matters worse, instead of sending me the $150.00, they only sent me a reward card for $50.00. This changed the terms of my signed agreement. Now we come to March 29, 2019 day of installation. Easy job for my house was already pre-wired for cable and satellite. The problem began when the Tech installed a defected unit that would not record, unless that was his last unit, he should have replaced it right then and there. Instead we had to wait a few days for a working unit to arrive. I installed the replacement unit with no problems also programed the media players in different places in the house. For the better part of five months I have been trying to return the defective unit to your company. I was told that all I had to do was take it to a UPS or FedEx shipping center that they would accept it, no questions asked. I live within ten minutes of both bulk shipping centers for UPS and FedEx, they refused to accept it without a label. I therefore requested a return label or box with return label from your company, to which they said I would receive it in a week to ten days. What followed? They sent an entirely new unit instead of an empty box, now I had two units to return. Another request went out, this time for two labels or two return boxes, May 31, 2019, confirmation # [protected]. Would you believe they sent one box with label for a single unit, now I’m still short one label and return box. I returned the later unit and requested again for a label or box with label to return the original defective unit. Following are some of the dates and claim numbers of those request: June 18, 2019, conf. #[protected], June 28, 2019, conf. #[protected], July 29, 2019, conf. # [protected], August 13, 2019, conf. #[protected]. I finally was instructed to take it to a satellite UPS store, a considerable distance away, where they accepted the package and returned it to you on August 21, 2019. Checking my telephone call log with your company, for the first five months of service, I spent more than six (6) hours trying to get this problem resolved with you, which started with the installation of your defective unit. During this time because your company failed to send me a label or a return box, you’ve been charging me late fee’s on my account, even though you’ve been paid on time for the past seven (7) months. Your billing system have wreaked havoc with my account due to this delay. I’ve done everything humanly possible on my part to return the unit to which the above paragraphs details. According to the paperwork I signed, my payments were not to be more than $120.00 + Fees and Taxes which should not be more than $20.00 which would make my payments less than $145.00 a month!! This would make my payments slightly lower than our account with Comcast Cable. I was told that my billing date is on the 23rd of each month, following are the payments made for each month since the March 29, 2019 installation date. April 20, 2019, $119.37, May 28, 2019, $150.00, June 24, 2019, $150.00, July 20, 2019, $150.00, August 25, 2019, $156.00, September 12, 2019, $67.05, September 25, 2019, $156.00, and October 23, 2019, $157.24, a grand total of $1105.66, you’ve received for television, phone, and internet service. UPDATE: Nine (9) months into our service with AT&T/Direct TV, my wife and I have had enough. And requested instructions for sending all your equipment back to you, because of the emotional stress created by your company not sending us a label or box to return your equipment to you. On November 12, 2019 this request was transferred by a representative from your company that insisted on trying to help us. What she found was all the attempts by me to return your defective product and that and why our bill was so high and saw where your company charged us for non-returned equipment and late fees, even though you were paid on time each month. She told me I should be able to log on to our account in 48 hours and see the corrective changes. I didn’t log into my account until 2 days before payment due date on November 23, 2019. Changes had not been applied, I checked again on the 23rd and saw changes were applied and we appreciate that. We still have not received the remaining $200.00 in rewards cards for signing up with you. And we feel that the signed terms of the contract should be extended for next year for the emotional stress you put my wife and me under these past nine (9) months. I started writing this letter 3 months ago and it have taken this long to complete it. I hope it finds its way to your CEO’s in hopes that he or she will follow through on your company’s verbal promises and that you also honor your signed contracts for your new customers as well as old. Sincerely, New Customer Lanier Richardson. # [protected] and wife.
DirecTV Reviews & Complaints
* We discontinued service on 5/27/2019, because of continued billing issues since AT&T took over the process. At that time we had 4 receivers in use * On June 3rd I received a box for the return of one receiver which was not even the Genie unit, so I called customer service to facilitate the return of all equipment. The customer service rep told me to ship the one unit back and that I should remove the access cards as I would get a mailer to return those cards and that she would research contact me back on next steps to return the units, no follow up call. * June 5th received a letter telling me to take my 4 units to a UPS or FedEx location and that they would take, scan and box the units and ship them back. I again contacted customer service to clarify that I had shipped the one unit back as requested in the box I was sent and that I should return the other three through UPS or Fed ex. but that now I should leave the access cards in the unit.Also that I should keep the one card from the prior day and wait for an envelope to send back the access cards. * June 6th made the 60 mile round trip to the nearest location a UPS store, when I waled in with the three units to return she just gave me a look and stated that they do not package and return the units as described in the ATT letter. So now once again I called customer service for the third time and she now tells me that they will send me boxes to ship and return the remaining three units. feel like I would have better odds playing the lottery. but we will see what happens. * All told I have probably three hours a 60 mile drive invested and a belief that AT&T has serious issues with customer service and process that will keep me from ever looking at Direct TV again.
DirecTV Reviews & Complaints
01/29/2017 [protected] I signed on to DIRECT TV in the last week of January. When I signed on, I was promised a $300 rebate card. She said to give it a week and then start checking. I did so and there was no information on it. I did several online chats with representatives and was promised that the card would be coming. Last week, 03/29/2017, I spoke to yet another representative. She told me that the reason there was no card is because I wasn”t eligible for the $300. She said I was eligible for the $200. Give it a week and there would be information. So, I called today and was told that I was NEVER eligible to receive a card and that none was coming. He was so sorry for the “misinformation.” I told him that it wasn”t misinformation, it was a flat out lie that I was told no less than 5 times by every representative that I spoke to. I have been an ATT customer for years and my daughter even worked for them. I can”t believe that they openly lied to me like this. What a horrible way to do business.
DirecTV Reviews & Complaints
07/13/2019 a new service installation was scheduled for the hours 0800-1200. The technician Ruben Hernandez (832-857-6190) called me and stated he was enroute and would arrive between 1100am-1200pm. I called the technician back at 832-857-6190 and he didn”t answer. An AT&T representative also came out to the house and I was informed the technician was enroute. I called AT&T at 1:00pm and informed the customer service department regarding the incident. I was informed a message was sent to field service department and a supervisor would contact me. I was also informed an appointment was rescheduled for 07/14/2019 for 800am. 07/15/2019 a technician never arrived. AT&T was contacted at 9:00am and informed them a technician never arrived. I was transferred to three different departments and the issue was never resolved.
DirecTV Reviews & Complaints
0n 08/17/2014 i called my debit card to find out i didnt have the money i put on my card in my account.i called my bank to find out direct t.v was the one that took my money out of my account with out my permission. i never had an account with direct t.v nore do i plane to get service from direct t.v.if this what you have to look foward to direct t.v taken money out your account with out permission.no thank you..i have never had this peoblem with money beening taken from my account with out my knowlage.i dont know how they did it when i dont have direct t.v.and you have to go through hell and hot water to get your money back. but they dont take but a minute to remove money out your account with out your permission. thats wronge on so many levels.
DirecTV Reviews & Complaints
1. Constant error code “721” for over 2 full months, system locks or simply shows error code. 2 repeated calls to directv, 7 calls, sometimes we have no tv for the entire weekend ..Absolute fact 3. And, no credit for all the lost service 4. Today 06/15/2019 we have no tv except one channel and error code “721” 5. Wife and i over 85 years of age have to be on phone; why directv is just awful and that is 100% fact
DirecTV Reviews & Complaints
12/13/17 Called talked to Shakeria Explained We were moving did not need service any longer. She suggested placing on vacation and if we move where we could use it to call and they would send someone out to re install. I said okay. 1/1/18 Called and placed Direct TV on Vacation with Stan. 4/1/18 Called talked to Chris transferred to Monique She Cancelled and sending information on how to return equipment. She would credit out charges of $187.30 She never sent information nor issued credit. 4/12/18 Called back talked to Andrew he was Closing Account and sending information on how to return equipment. Did receive information on returning equipment and I returned on 5/11/18 6/7/18 Called talk to Marcus he checked and said they had not issued credit for return yet. Yssa Ref#R21-[protected] follow up with call back? no call back. 6/17/18 Called talk to Selan transferred to Mark. Mark said equipment shows return and now I would owe $80.00 in cancellation fees only. 6/19/18 Called back talked to Mark. Mark looks at account and said I shouldn”t owe anything he would take care of it. 7/10/18 Called back talk to Janell transferred to Chris said I should owe for cancellation fee only. 7/10/18 transferred to Chris (black male agent) rude and hung up on me. Started conversation with you do know you are past due and are turned over to collection agent. 7/11/18 Called talk to Tara she suggested going on website and filing a dispute. Then transferred me to a supervisor Martha who was also rude and claimed I disconnected with agent before they finish processing the order. Which I did not do. They say is there anything else I can help you with before we disconnect. But Martha found it okay to hang up with me when she was finish and I was still on the line. On several occasions I have agreed to pay the $80.00 early cancellation fee but not for them turning on a receiver which was boxed up to be shipped back. I see you are rude and charge your loyal customers for fees and services they do not receive. Your customers are supporting Direct TV and you should have better policy than this. I would like credit back on billing for services not received. $94.87 for TV on a receiver boxed not connected to power.
DirecTV Reviews & Complaints
12/18 started with direct tv since that date the tv freezes up sometime the comes back goes to a different channel that what it was on when it frozen 5 tech. have here since that time and none of them have fixed the problem. 9/18/19 it froze completely and as of right now is still frozen 9/19 9:32 pm I will not pay a 100.00 to have a tech come out because they have never solved the problem before I have photos of this mess [protected]@gmail.com
DirecTV Reviews & Complaints
12/5/17 doris chaplin, 819 west college avenue, hartsville, sc 29550 [protected] Att/directv not standing by the price quoted for a bundle service or select tv/att land line phone Billing # [protected] Order # [protected] Install wed. 12/6/17 between 12 – 4pm Directv was installed as scheduled, yet land line with att never showed. Continued to wait for att following day on 12/7/17 so called around 12pm to find out when to expect the phone to be installed as the customer is 94, needs land line and home medical alert/security system doesn”t work without land line. After almost 2 hours of talking with the representative, on thurs. And fri. Att your partner and joint venture, would not honor the quote, insisting on charging $49.95 for land line. Completely frustrated at this point I requested to end the discussion with att and told christina with directv to cancel the agreement. She told me that, we couldn”t cancel without a penalty of $410 because it was past 24 hours. No one had once told us about this. It was beyond 24 hours before we knew of a problem with att!!! We had not been given an invoice/receipt/ paperwork of any kind. We want to cancel and have all equipment removed due to the company not standing behind the quote. She only changed from cable because Of the rate being so high and going up 15 % each year. She has her lawyer standing by to dispute the dishonest injustice.
DirecTV Reviews & Complaints
12-16-10 we had snow today that ended at 12 noon. I get home from work at about 4:30 and have no Direct tv signal. I do all the typical routine to get the signal back and cannot get it back! So I call once and only get to a computer and they lead me through the steps I have already tried. So i call back after I get the kids fed, etc. I talk to a lady who tells me the cable from the dish is unplugged somewhere. I go to all three receivers and nothing is unplugged. The TV worked when I went to work and nobody was home all day. It started to lightly rain about 12 noon to 3pm. When I got home the temperature was 38-39 degrees. So the rain was not freezing. After listening with the computer I went up to the dish and cleared it of any snow/ice. I call back and talk to a lady who didn”t help so I asked that a service technician come out to fix the issue. She said she could not do that because of the weather. I told her it didn”t matter what day, i”ll take the appointment next week. Finally I asked her for her supervisor and she put me through to a guy named Brandon who identified himself (i have his employee # if anyone wants to see it). He told me if the problem was from noon on why was I just calling at 6:30 or so? I told him I called earlier when I got home from work and what did it matter what time I called? He said that it was reading 31 degrees and that the rain is freezing so I informed him that at 4:30 it was above freezing so the freezing rain does not hold water in this case (and I cleaned off the dish!). I asked him if I could schedule a technician (not today, in the next couple of weeks) and he told me no that they reserve technician visits for customers who have real issues! so I ask for his supervisor and he rattles off like 10 different names (Ralston, Chris, Ulysses, etc., etc.) but would not connect me to any of them! Amazingly the minute I hung up the phone with this jerk the Direct tv signal comes back. Coincidence? Don”t think so… AWFUL customer service and the supervisor was 10x worse than the initial agent.
DirecTV Reviews & Complaints
16 Reasons to Stay Far Away from It For the past year and a half, I’ve owned two high definition recorders and one standard def receiver and here’s what I found: 1. Appointments are often either not kept, or when they are, are late. Phone calls are commonly not returned. Repeated attempts to resolve problems are futile. Some representatives are as pleasant as the Borg. 2. If DirecTV physically damages your audio video equipment on installation, they refuse all responsibility, refusing to pay for repair costs (after initially agreeing to do so and firing the tech). I’m out several hundred dollars in replacement costs for equipment the installation tech damaged. 3. Incomplete satellite dish installations, such as failing to replace an air vent screen thus allowing birds to nest inside your house, may occur. Expect black handprints on your walls. 4. Promised credits never materialize on the bill. 5. None of the equipment is guaranteed beyond 90 days; your choice is to either pay for an ongoing monthly service plan or the full cost of the repairs/replacements/dish realignments. 6. All too frequently the receiver must be reinitialized using the reset button; this takes 10 to 20 minutes, so if you are intending to watch a program, you’re out of luck. 7. The remote is not ergonomically designed, with the buttons being unlit, very stiff and difficult to use for anyone with a joint disorder (and if you don’t have one to begin with, you may by the time you’ve finished using this remote). Unless you hold the remote number keys down just the right amount of time, either the number will not register or it will be repeated (e.g., pressing channel 2 may result in channel 22). However, pressing and holding the up or down arrow key buttons does not result in cycling through a menu; instead you must press repeatedly to arrive at your selection. Response to commands is very slow. Unlike other remotes, this one is not at all forgiving if you do not point it directly at the receiver and TV. (Although one is located directly above the other, they may or may not turn on/off simultaneously.) It is white and dirties easily. On the plus side, the rubberized back keeps the remote from slipping around. 8. Only one channel is available from local stations that broadcast multiple channels. For example, the local PBS station broadcasts one hi-def channel and three standard definition channels, but only the former is available. 9. The audio and video are not always in sync; sometimes resetting the unit helps, sometimes not. 10. Changing channels is not instantaneous, in fact, not even close, taking 4-11 seconds. 11. Sometimes when the DVR requires resetting, previously recorded programs are not available. 12. Although you “purchase” the DVRs at $200 each when initiating service, you don’t really own them and must return them to DirecTV or be charged once again for them. 13. Attempting to record only the new episodes of a series does not work if the same episode appears later in the day or the next day. The DVR will record multiple copies of the same show, unnecessarily using hard disk space. 14. At times, there is no reception when it is snowing; perhaps this is a problem with Dish TV, as well. 15. They nickel and dime you to death with extra charges (e.g., more than one receiver, HD reception, equipment maintenance). The ultimate charge is far more than the advertised cost. 16. They bill for premium channels not ordered and then state since the channels were available reversal of the charges is not possible. *** DirecTV is quite possibly the worst cable/satellite provider on the planet. In summary, if you don’t mind shoddy & poorly designed equipment, missed appointments, and unethical behavior, you’ll probably be delighted with DirecTV (the picture truly is terrific). However, given the overall inferior quality of its equipment and practices, DreckTV might be a more accurate appellation for the company. *** If you already have the misfortune of being a DirecTV customer/victim and experience similar problems, it might be useful to contact the Better Business Bureau and your state’s Consumer Affairs Division in the Attorney General’s office, describing their predatory practices.
DirecTV Reviews & Complaints
2-2-2017 acct. # [protected] I just spent over an hour on the phone with the retention department to cancel my directv service. I”ve been a customer for 5 years. He offered me a $30/month discount and then threw in another $20 dollars for an “unheard of” $50/month discount according to him. He acted like I was an idiot for not seeing the “value” in the offer. So he stated that my final cost would be $38.99/month for 12 months for their “Family” package which is 54 channels. He repeated over and again when I questioned him that my total monthly charge would be $38.99. I detected that he was leaving something out. I kept clarifying what that meant and finally discovered that the $38.99/month was the programming cost. I would still have to pay the receiver/equipment fees. So here”s the breakdown: my current package is select( 145 channels) and I pay $51.99, my equipment fees are $44 and my taxes are $7.21 for a total of $103.20/month. What I finally got him to admit was that with my $50/month discount and a downgrade to a 54 channel package, I would be paying $38.99 for programming + $44 for equipment fees + taxes. So that translates to a whopping $13/month discount for downgrading to a 54 channel package. What happened to the amazing $50/month discount?The other kicker is the 12 month agreement only included the programming and I would be signing a new 24 month agreement on the equipment. What a farce. He was obviously mad that I found him out and after I firmly stated that I wanted to cancel, he said ok and the phone went dead. My account better be cancelled. I”ve already removed my credit card from my account so they can”t charge me. What a miserable experience. I will never have directv again and I will be posting this complaint everywhere I can.
DirecTV Reviews & Complaints
3 months ago I called customer retention to see if I could get a promotion because I was not gonna pay over 150$ for my service. They offered me 87$ a month for 12 months. The following month I receive a bill for over 150$. I called customer service again. They said they saw a promotion was given but didn’t know what amount I was given. They credited me 87$ and re applied the promotion of 87$ a month for 12 months. This month I receive my bill. Over 150$ again. Called customer service and demanded I talk to a supervisor. They said they’d call me back in 15-30 min. It’s been 3 hours. Ever since att took over directv customer service has gone downhill.
DirecTV Reviews & Complaints
4 months ago I called in to direct tv about getting a package. I was quoted $46.00 a month if I used the automatic withdrawal for payment from my account. They came to install it and at the end was charged $53.00. They gave free 3 months promo on starz and showtime never stating you had to call and cancel. This month they took $88.83 from my checking account. When I called in trixie told me I was wrong and that I didn”t have more taken from my checking account. Hello you idiots!! I know what comes out of my checking account. I got mad and swore at her. I asked for a supervisor and she hung up on me. Not when I swore-but when I asked for a supervisor. They took the channels off and did not put difference back into my account. They gave a credit. I have auto payments coming out. Beware!! Do not recommend these crooks!! Oh – and trixie first tried to tell me it was an increase to provide me better service. I signed a contract locking them into a price. Apparently according to trixie they can increase it for better service. I told her if that was the case and we were locked in I could change my mind at any time. I don”t trust these guys at all!!!
DirecTV Reviews & Complaints
7/17/17 notified we were eligible for a receiver upgrade with free nfl ticket. 8/6/17 new receiver installed 8/28/17 $20.99 protection plan showed up on bill – requested it be removed and it was. 9/17/17 nfl ticket charge on our bill of the first month, $46.99.48 minute phone call (irvin) with multiple long holds waiting for them to agree to remove the charge as we were promised on 7/17/17 the ticket would be free. no resolution at the end of the call. never have I been more angered or frustrated with a customer service call. it was as though he kept putting us on hold thinking we would just give up and end the call. 9/21/17 another call (ireen #[protected]), multiple long holds, 40 minutes long in total & we were told the amount would be refunded 9/28/17 bill shows no refund. open a chat (sandy) to find out where our refund is. she said it would be refunded on our next bill. (photo of screen shot attached) 10/20/17 bill still shows no refund. called (beth) who said it would be put into the system ‘immediately’ and I should be able to see it online the next day. that was lie because it is now 7 days later and nothing. I can’t find an address to send a complaint letter and calling is utterly useless.
DirecTV Reviews & Complaints
8.3.19 Pet Sematary, $5.99 I ordered the above movie on the website for the 9pm showing on channl 142. It never came on. This is the second time that this has happened to me. The first time I called and had to jump through hoops in their automated phone system before finally getting somebody at which time I was going to be charge additional money for their help. BS!! This time I didn’t want to deal with the jumping around so I called on 8.4.19 to get my money back that was already charged to my bank account. I got some foreigner that I could barely understand on the phone. Basically she refused to give me the refund stating that when I ordered the movie, I had 15 minutes to cancell. I asked to speak to her supervisor at which time she told me she couldnt give me that information. I pushed a little harder till finally she got her supervisor. Supervisor Mary gave me a lecture about the 15 minute window to cancel. I told her that I didnt need the lecture and that I just wanted my movie back. Direct TV took it out of my bank account so Direct TV can put it back. I “Mary” for her supervisor, she refused. I asked her for her ID#, she refused. Nothing was accomplished. I still didn’t get my money for a service that I did not receive.
DirecTV Reviews & Complaints
8/16/18 I have been a customer with Directv since it began in 1994. My son put my dish on the roof himself. On my account now it says since 2004 but that is from when I moved to SC My issue is this: Every month my bill changes and I have to call on promotions etc. The people today were nice enough but the last one basically told me that to speak to someone higher that her is a long wait. She told me there were no promotions available to me right now. My problem is I have been with you for 24 years total and I feel I deserve some kind of break on my bill and one I dont have to keep begging for each month. Acct# 293604
DirecTV Reviews & Complaints
9 weeks ago they came out and upgraded my equipment they put my new dish on the ground on a temporary stand and added new cable rolled it up and threw it on the ground and told me it would be 2 weeks and someone would be out to put in a post and bury the cable. Well here we are 9 weeks later and nothing has been done and when I called they told me the ticket was closed so now he told me it would cost me to have it finished. I have a paper they sent me my up grade was at no cost to me. What do I have to do to get this resolved. If nothing is done by the end of August I”m going to cancel my service and go with another provider both my dish and phones
DirecTV Reviews & Complaints
A couple of months ago I called DTV, I was interested in receiving service from them. But I didn”t want to be in a contract. The representative told me that direct TV “does not” have contracts. I decided to go ahead an order service from them. A couple of months latter I call and want to get HD programming, they tell me with it”ll cost $200.00 and I will be in a binding contract with them for two years. I decline and decide to go with another carrier. When I call to cancel my service with Direct TV, I am told I will be billed an early cancellation fee. I was shocked I was never told I was in a contract. When I was able to get through one of the supervisors I told him I was not aware I was in a contract, I told him that I had asked and I had been told ” was not in a contract.” Well the supervisor has the audacity to tell me the representative was right “there is no contract its called an agreement.” One by the way that I didn”t even know about. No latter was sent out, no email, and no one told me anything. Now two months latter I have been billed $215.00 for unreturned equipment. I have yet to receive the shipping box. Direct TV is a thie[censored]
DirecTV Reviews & Complaints
A couple of years ago I upgraded my service for hd and a more robust dvr. This was the ultimate result of a program update to my (I actually had purchased the machine) dvr, which to ruined my machine. Eventually the situation was resolved and directv wrote me a letter that stated because of my experience, from now on those who paid the maintenance fee, they would be automatically upgraded when new and better equipment was available. As time had passed I periodically checked to see if there was an upgrade available. Always told nothing availabil. So after some time I get a new tv. A samsung model un60ku6270fxza. I then go to the web site and see that the 4k is available at no additional expense. I the dial 1 800 directv. The cs person says I need to purchase upgrade equipment to the tune of $200 and I would have to upgrade my service for another $12 a month. So to get what was promised I am now going to be on the hook for an additional $300+. I don”t think so and this either gets what was promised to me, or I show the rest of the world that your promises aren”t worth much.
DirecTV Reviews & Complaints
A Direct TV salesperson, Dylan Clark, came to my door here in Fresno Ca. Using high pressure sales tactics he talked me into canceling my Comcast TV service and switching to Direct TV and saying based on what I told him and telling him about my current bill he said I’d save $40 or more a month. I told him that sounds good and agreed to switch my TV service only. Before allowing any switch to occur I specifically asked if changing my service from Comcast TV to Direct TV would effect my Xfinity security service. I explained I had a 2 year commitment at $20 a month. He said cancelling the TV part of my Comcast bundle would not affect my security service. He again repeated I would save $40 a month by switching. He tried to get me to let workers come in the same night to make the switch. As it turns out the switch was made the next day Tuesday Jan. 14. When we went to turn in the Comcast equipment no longer needed we found out the Security service would go up to $40 a month because we broke the bundle. As it turns out the savings Dylan Clark quoted did not take into consideration the $20 a month I was paying for the security service and certainly did not include the $20 increase for breaking my bundle I have ended up not saving anything! I specifically mentioned I had a security service through Xfinity with a two year commitment. I absolutely believe that with Dylan working in the industry should have known that I would be breaking a bundle commitment and should have asked probing questions before telling me not to worry about it. His high pressure sales tactics and careless shrugging off my concerns have created a lot of stress and frustration. My very frustrating and stressful experience with Comcast would have never occurred if he hadn’t talked me into switching services which by the way ended up saving me absolutely nothing! I would appreciate some type of compensation for the frustration and stress Dylan caused me that resulted in no savings. Maybe a discount or rebate. Reprimanding Dylan would be appropriate also in my opinion. Sincerely, Beverly Bilbrey 336 Alluvial Space 4 Fresno CA 93720 [protected]@att.net
DirecTV Reviews & Complaints
A few months back I was sent to collections over a installation that never happened. Nobody ever showed up and I had to pay over 300 plus dollars. I spoke to multiple supervisors and they say they”ll call me back and never do. Was sold with a promise to receive $200 in gift cards that never came. Direct tv blamed at&t and at&t blamed direct tv… I”ve been a loyal customer for years. This isn”t all, I”m suppose to be locked in to a $120 a month and paid $186 dollars today. Lack of integrity and customer service. This merger has been nothing but GARBAGE! SHAMEFULLY BUSINESS!
DirecTV Reviews & Complaints
A few years ago, I called DirecTV for some upgrades, and I committed to stay with them for 2 more years after the upgrade based on their promise that they would provide an HD box for a new TV that we would be getting for our son. They never made good on their promise, and now they won”t provide the HD box without another two year commitment. Under the law, when an agent makes a representation like this, it is binding, but they won”t honor it. Due to their awful response to my calls, I cancelled the other day. They are giving away all kinds of benefits to new customers, and to some customers who cancel, yet they won”t make good on a binding promise to a customer who has been with DirecTV for over 7 years and who pays over $100 per month for services. Rediculous!! Even from their perspective, I cannot understand how they benefit from such behavior.
DirecTV Reviews & Complaints
A month ago Direct and I agreed on discontinuing service on 7 October. There were threats about my not returning your equipment and you’ve promised me the box in which I may return your stuff. I want to return your stuff but the box never comes, promise after promise. Please send me another box so that I might return your equipment. I will not pay any penalty for not returning your stuff if you never send me the box. Hey, when people are moving your promised time should be met. Thomas Samuels 123 Harvest Hill Circle Enterprise, Alabama [protected] [protected]@centurytel.net [protected] Thank you
DirecTV Reviews & Complaints
A month or so ago I inquired into subscribing with Direct TV. One of their biggest sales pitches was the “Watch TV on your telephone while on the go”. I pointed out that one of my phones was a flip phone. They did acknowledge that the TV will not work on the flip phone. They went on to say they would “Give Me” an upgrade for that phone to one that will work with Direct TV. I went to AT&T this past Sunday to get my upgrade and was given the news…I was the third person who had come into the AT&T Store with that story, but unfortunately I had to buy any “upgrade” to the turn of $500.00 plus dollars. They urge me to get back in touch with Direct TV concerning this promise. Today, I spoke with six (6) different people from both Direct TV where I started and AT&T where I was transferred only to be transferred back to two (2) other Direct TV employees. Ultimately if I need a upgrade they will only “Give Me” the store address where I go and purchase the promised upgrade. I see my old provider SPECTRUM on the horizon!
DirecTV Reviews & Complaints
A serviceman named “Dan” can to our home today to hook up a TV with cable. We had cable in the room but wanted the TV wired moved so the TV didn”t sit on the air vent which meant a hole needed to be put in the tile which was ok by us, we would have even signed a waiver. Dan came flat out VERY RUDE AND DISRESPECTFUL AND SAID I”M NOT DOING IT. He said the TV would be fine over the air vent because the table it sat on was a few inches off the floor with a rude tone in his voice and a cocky smile. He said he would put a hole in the vinyl siding outside and make a hole in the wall and this was the only option again very rude. We moved our TV in the living room over “IN CASE” he had time to run a wire for it through the tile. This did change the order some but it would have been ok, he didn”t mention that just said again I”M NOT DOING IT, meaning put a hole in the tile. In all our years of having a service person come to the house this has never happened. We have been with you for years. This kind Dan told me I would have to hook the TV cable, etc., up again so he could test the system. NEVER ONCE OFFERED TO HELP. WHAT A BIG TIME JERK. WHAT KIND OF PEOPLE DO YOU HAVE WORKING FOR YOU. Nothing was done that we wanted done. The TV in the bedroom was hooked up with a long wire from the existing wire; we wanted a new wire run from under the house with a small hole in the tile. It was at this point he said the TV is ok over the air vent in a rude/disrespectful tone and a smile. We didn”t even ask him to finish hooking the DVD player in the bedroom because we just wanted him out of the house. NEVER HAVE WE EXPERIENCE THIS KIND OF SERVICE WITH YOUR COMPANY OR ANY OTHER COMPANY IN MY LIFE.
DirecTV Reviews & Complaints
A technician was scheduled to come out today (December 31) between 8:00 AM – 12:00 to upgrade our service and replace 2 bad boxes and they were a no show. Someone tried to call over the weekend leaving messages to see if they could move the appointment up to this past weekend but did not leave a number in the message. I called the number that they called from and it was a bad number. After 2 calls & empty promises they keep trying to schedule our appointment for January 7th. People work and cannot juggle their schedules to accommodate a company”s incompetence. We are currently waiting a return call from the “supervisor” who is trying to reach the local installation supervisor but I have learned not to hold my breath.
DirecTV Reviews & Complaints
A while ago a friend asked me if I could pay a bill for them as they had no credit card. I asked first and was told that it would be a one time charge but now DirecTV is stealing money out my account. I disputed the charge but of course direct finance rules in their favor. I will be furthering theft charges with my credit union and I have cancelled my card. DirecTV is the biggest cable scam out there and I would not subscribe to them if their services were free. The fcc should put them out of business and I will be filing a complaint with the bbb.
DirecTV Reviews & Complaints
About 2 months ago Directv uploaded a new software interface on my Genie DVR. What a mess. Took me a couple of weeks just to search out some of the features necessary to record and watch. Have to click through mutliple screens now where it use to take only one click. Now programs are recorded and appear in the “All Recordings” list only to disappear. Finally figured out I could find some of them in the “History Recording List.” Also, the “Series Options” controls are pretty much useless as it mostly ignores my settings. It”s records all episodes of some series and completely ignores the new episodes settings for other series. Since then my Wi-Fi will not stay connected to the DVR longer than a few hours at most rendering the apps pretty much useless. Several other devices in the household have no problem what-so-ever. Have rebooted for the last time. As far as I”m concerned they went for a “10” down to a “3”. I use to recommend Directv to family and friends based on how user friendly the Genie DVR was. No more. I talked to a rep a couple of weeks ago and they have until the end of the year to get this mess straighten out or I”m outta here. I can”t believe they pushed this interface out to their customers. Too many problems for no one to know.
DirecTV Reviews & Complaints
About two years ago I subscribed to Directv. The installation went well but much to my surprise the technician was flirting w me. He later on texted me praising and complimenting me about how I looked and thanking me how nice I was. I never gave it much thought. A couple of weeks ago I met someone in my area who just had a similar experience and to my greater surprise it was with the same cable guy named KIRK CARLISLE. Unfortunately, she entertained his advances and the flirting went quickly to rude sexual messages and even entertained him at her place. Soon afterwards, she found out that the cable guy is married with kids and that she was being strung along. As unfortunate as it is, she reported the cable guy to Directv who didn’t care as their installation is done by a 3rd party contractor SMART CIRCLE. She complained that the phone number she provided to Directv was being used for private purposes by their employee as his advances a while after she ended it. To date, the cable guy is still working for Directv and her complaints fell on deaf ears. Now, as she is as much to be blamed I think Directv or Smart Circle should screen their employees carefully. Creepers like KIRK CARLISLE should not be entrusted into customers homes or customer information.
DirecTV Reviews & Complaints
Absolutely terrible customer service, one year after disconnecting my service, after years of being a loyal customer tired of the up and down rates, I am still arguing with them over my account!!! ABSOLUTELY RIDICULOUS! I cancelled in November of 2018, after the usually long hold time (as with anytime you call Directv), . I was told the account was cancelled and I did not need to return any equipment. My credit card bill was automatically charged in Dec and Jan, to which I disputed the charges with my credit card company. I called Directv back again, to which I was told the account was noited that I called in November to cancel, but the account was never cancelled. The rep cancelled it at that time and told me I needed to return all the equipment. Thank God I did not throw anything away after the first call in November!!! When the email was received with information on returning the equipment, turns out I only needed to return 2 of the 5 boxes we had. I returned the equipment and everything was fine. Now, here we are, September of 2019 and I get a call from a collection agency about December and January payments that were reversed.! I call and spend almost 2 hours on line with different customer service reps, then finally a manager, who only agree to remove one month’s charge. I was furious but wanted the situation over. So I agreed to pay one month’s charge, but then the rep said he could not take credit card for payment. I refused to go any further at that time with him, asked to speak with someone else, he basically refused, and I ended the call. Utterly frustrating to haggle over this for months and receive lousy customer service for something that was clearly Directv’s fault!!! I would like both months charge to be removed from my account and the account removed from collection!!!
DirecTV Reviews & Complaints
Acc: [protected] Art Garcia in the city of Beatty Oregon. After several years as a customer i close my account, mail my full monthly payment for the month of April/17 and mailed back the DVR card, received a refund and my following statement with the disconnect status plus a $0.00 balance. On May 15/17 I received a late payment email for $29.99 that I was told were ordered 5years ago by the remote, first I can”t order by remote because I didn”t have internet, I ordered by phone or via my iPhone and only one resemblance my taste, again when i ordered I pay by debit or acc charge, pls investigate and see what can be done about this
DirecTV Reviews & Complaints
Account # [protected] Billing Address Ray Geistweidt P.O. Box 401 FBG, TX 78624 Service Address 287 Cedar Trail FBG, TX 78624 (Janice Ferguson) who lives at this address [protected] To Who It May Concern; Charges : HBO, Stars, Showtime and Cinemax $53.99 I cancelled these free channels that I had for 3 months and I have been charged every month and I don’t even have the channels on my tv. When I cancelled on the phone with one of your customer service representative it was taken off but I looked back on my bills and noticed that I am still being charged for these channels. I have already called and tried to talk to your customer service representative all of them have made mistakes when I call because they do not understand our English language very well. So she says I see where you have been charged and I will take this month off and I tried to explain to her that no I have been charged every month and I cancelled this before the 3 month was up and still being charged monthly and I don’t even have the channels. She still did not understand what I was saying so I am writing you guys to explain what the call was about. So please look into my account and call me and let me know that you have reimbursed me for these charges. I do not have a scanner here at my house to attach any documents but your company should have them since I get a monthly bill from your comany with these charges. Thank You, Janice Ferguson [protected]@gmail.com Ray Geistweidt [protected]
DirecTV Reviews & Complaints
Account # 115296 in the Name of Richard Price DirectTV says our bank returned a payment in the amount of $129.70. DirecTV first stated that it was check #4370(our February payment) that was returned. That check cleared our bank on March 1st. When we called to say that the payment had cleared, DirecTV then said it was check #4392 (our March payment). Than check cleared our bank on March 28th. We provided DirecTV with a complete March bank statement showing that both checks were paid. Then DirecTV said the payment was reversed in April. So we provided our complete April bank statement showing that we had not received a credit from DirecTV. My husband also provided electronic trace numbers for the payments. We have continued to make our regular monthly payments but DirecTV insists we are past due and that our service will be disconnected May 24th. We have been customers of DirecTV for 17 years. In all that time we have never had a late payment or bounced a check. My husband has written three emails through the DirecTV website, a letter to the president, and has spent hours on the phone trying to resolve the issue. We want all of our payments credited and the late fees waived.
DirecTV Reviews & Complaints
Account #[protected] I called on 9/5/17 to Cancel/Close my Directv account. I”ve been with Directv since 2012, so, I”m not on a contract. I”m cutting-the-cord and did not require DirecTV”s services anymore. At approx. 4:45-pm, I was put into contact with Ashley in Loyalty. Short-of-the-long, she convinced me to stay with Directv with a very nice counter-offer, however, it entailed a 1-year contract. Besides being extremely over-priced, one of the big issues I have with your company is the constant shifting of dollar amounts, never having a constant amount month-to-month. It seems I have to call Customer Retention every month or so just to try to take advantage of some type of discount. I told Ashley if Directv EVER shifts the amounts higher, I”m done with you. I want a comparably priced plan to that of cutting-the-cord, using Netflix and Sling. So, Ashley convinced me but I was still apprehensive. She informed me the cancellation penalty is $240, prorated over the 12-month contract at $20 per month. I”m not thrilled but am willing to give it a chance. She passes me to Stephanie in the Verification dept. to verify, as a 3rd-party, the deal just made. Stephanie repeated the same things Ashley stated except for one – the cancellation fee. Stephanie informed me its $300, not $240. I went back”n”forth with Stephanie and tried to tell her I was told $240. She stated I was wrong and the cost was $300. There ya” go! DirecTV is doing it again, and I haven”t gotten off the freakin” phone nor completed the dang deal! WT[censored] You people screwed me over before closing the deal? Needless to say, I”ve had it. I told Stephanie deal is off. Pass me back to someone so that I can simply Close the account and get rid-of y”all. By now, its approx. 5:30-pm. About an hour to simply Cancel the account due to the crap just handed-out to me from your employees. Basically, your company has a communication disconnect/gap regarding policies. You “almost” had me but you screwed-up. So, I have to give the sob-story to another CSR. This CSR states the cancellation fee is $240, not $300. Oh well, not well trained people if one says $300 and the other $240. I told him forget it, I”ve got to go, so, just cancel the da#n account. Directv has wasted my time. He asked if I could hold-on while you went to obtain a supervisor. I told him 2-3 minutes then I”m gone. 10-minutes later, nothing. I hung up. Worthless. 5:45-pm. An hour wasted with nothing to show. I took care-of my chores and was ready to head-out when I decided to call and try to Cancel. Approx. 6:10-pm, the CSR tried to keep me with Directv but I was done. She ordered the Cancellation which is scheduled. DirecTV needs internal training and centralized communications to keep employees up-to-date and in-sync with policies. I almost stayed with DirecTV, however, when verification quoted the higher amount, I knew DirecTV was going to ream-me down the road. DirecTV is untrustworthy and cannot be trusted, even while in-process of closing a deal. Would I consider coming back to DirecTV? It will take a helluva deal, with NO contractual agreement, to get me back. I”m back down to less than $40/month for the things I”ll be watching, better than DirecTV Now.
DirecTV Reviews & Complaints
account #[protected] Stanley Monroe [protected]@aol.com [protected] I have not had tv for the last 2 weeks. I get the message that new software is available. It starts downloading. It finished downloading. It gives the message “software failed to launch. every time I try getting tv the same messages just keep coming over, over, over, over forever. When I call customer service the say they know of the problem but have not been able to fix it. They say they have no idea when it will be fixed.
DirecTV Reviews & Complaints
Account #[protected]. I was over billed $109.45 on my Aug and Sept bills because they lied to me about potential discounts for the next 12 month period and when they might be available. As a result, it delayed my switch to Dish Network (which is much, much better by the way). After hours spent on the phone I’ve written to their Office of General Counsel as a final step. I will withhold their equipment pending a refund of the amount requested. Terry Kauzlarich 20698 N Enchantment Pass Maricopa, AZ 85138
DirecTV Reviews & Complaints
Account [protected] Signed a 2 year contract in march 2017 for 2 years. After 12 months. I”m required to get an at&t service to keep the promo discount got it now you are making up the rules as I go. Account has to be the same address, account can”t have another name on it, I have to be the primary account holder, it has to be bundled, etc etc etc. The representative did not mention this, and the contract does not state any of the above. It is about the money, my satisfaction or control? You are getting payment for the at&t service I now have I” am getting another service, because you suck. You will not be referred but, bad mouthed. You are not going to force me to continue using you services. Contract or not. Having better service and package offers is more important to me than your threats of charges, though I may have to pay them, it”s a one time thing, it will be your loss. You have made it impossible to reach the cooperate office. Almost every month I had to call for corrections on my balance due to a nickel and dime tactics. Each time it rains or the wind blows, no tv, and no reimbursement Your lower packages suck, and the channels are are not worth the money you want for them. This company is pathetic. Making customers sign contracts, trying to make your customers bundle with you, using the treat of charging if they cancel contracts, possibly effecting their credit, raising the service fees, or dropping the promo discounts when the services are no longer wanted, and have found better options. It”s your fault if other options are chosen, and you get dropped. Didn”t read anything in the contract about what you will do, when your customer”s are no longer happy with your services. You may have many customer using your services, buy why? Is it because they like the services or is it because they are being forced to use your services due to contracts? How long will you keep them? Until the contracts is up? Dorothy brooks [protected]@verizon.net
DirecTV Reviews & Complaints
Account No. 3054996 Confirmation Order No. [protected] Phone No.[protected] My name is Geraldine Jones and I am not a satisfied customer. *July 10, 2017 I was contacted by an agent, at this time I set up with your agent to receive the bundle package (Cable, Internet & Phone) for two (2) T.V.’s. *Same date I explained to the agent I need everything done the same day (cable, internet, phone). Was told by agent that would all be taken care of and the earliest date for installation will be on Aug 8th between 8 am & 12 noon. *Received several (4) phone calls from different agents confirming installation & order. *Aug 8, 2017 Technician arrived at 7:15 am (early) to install dish & cable, told me he had a order for one (1) TV. I explained that I have two TV’s & the order was for 2 TV’s. I then asked about internet & phones service was told he doesn’t handle internet & phone I would have to call and make other arrangements for internet & phone. I said I need them all the same day & was told it was taken care of, he explained (very politely) there is nothing he can do about internet & phone He left there was no installation. *Same date 8-8-2017 at 7:30 am was unable to reach customer service until 8 am. Explained situation to agent he was polite & helpful said order only shows 1 TV. He corrected the order for 2 TV’s then placed me on hold while he tried to contact Century Link for Internet & Phone installation. I was disconnected with no call back. *Same date 8:35 am – Spoke with another agent had to explain the whole situation over again he saw the order for 2 TV’s was imputed into system. I was then told that I had to wait till next day before a technician could come back out to install dish & cable and I would have to contact Century Link as to when they could come & install internet & phone. I was not happy with this arrangement I should not have to contact Century Link when I was told all this was to be taken care of back in July when I placed the order. I asked to speak with a supervisor, was told (politely) that he could handle the problem and I did not need to speak with a supervisor. He then proceeded to ask me several questions, I answered questions but, was still told and given the phone number to Century Link. I again asked to speak to a supervisor was told supervisor was in a meeting and I was placed on hold. After several minutes was told supervisor was leaving meeting to come speak with me. *Same date 8:56 Speaking with supervisor (Kelly) Had to explain whole situation from beginning. She said I would be rescheduled for cable installation the next day between 12 & 4 pm and that Century Link would have to be contacted as to when they could come & install internet & phone service that may not be the same day. *This is totally unacceptable to me when I was told in “July” everything would be taken care of . Here it is now ” August” I have already wasted my morning from 7:15 am to now 9:00 am missing time from work and now you want me to miss tomorrow between 12 & 4 more time from work and still yet another date more time, for when the internet & phone is to be installed. No keep your service. How can I have faith in your product/service when I am having this much trouble just to get started. What happens if I went with your service and something was to go wrong??