Ditech bought out my original mortgage. As soon as they took over, they started charging me more money for PMI, then wanted to charge late fees for being short on my monthly payments because they decided to charge more money without notifying me. I then requested to drop the PMI. After several phone requests over several weeks, they eventually said I have to send a written request to drop it. I sent that in, then made at least 10 calls to them over 6 months to follow up to no avail. Finally, I resorted to threatening them w/ legal and exposing them to public scrutiny.
After a couple more weeks, I got a call stating that if I didn’t answer calls from the appraiser, my request to drop PMI would be dismissed. I told the girl that apparently they have the correct phone number since she got a hold of me in one phone call! She admitted they (apparently) were giving the appraiser the wrong phone number. After all this time, they eventually got my PMI dropped, but they did everything they could to drag their feet and do everything possible to keep me from dropping the worthless PMI. I have heard many similar stories in the last year of people fed up with this shady business!