I bought a wig from DivaTress and I am very disappointed with my experience. Wig that arrived was incorrect and looked absolutely nothing like pictures on their site, it was a completely different item and its quality was very poor. I called DivaTress support and asked for some help and assistance and they said that I can send it back for replacement. As I already said I was not impressed with the quality so I told them that instead of replacement I want to cancel my order and get a refund. They said they need to discuss that with their manager and asked me to call later. When I called back they did not pick up. They do not reply to my messages and I have no idea how to reach them, phone is also useless, they do not answer it. Horrible!
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This complaint and/or review was posted on HolySmoke.org on 09:37 am, October 27, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/divatress/.
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DivaTress Reviews & Complaints
I Joeann Lum place and order with divatress on 5/2/2017 and receive my box ?? on 5/62017 -Saturday Order number-[protected] (The box was not tampered with when I received it )I open the box and inspected my merchandise promptly only to find 11 items were in the box when there was to be 12 items the one item that was missing was a wig -free Tress Equal Extreme side part -Ursula op27 I have been ordereding wigs with divatress for 2 years and never had a problem like this I really hope we can resolved this matter because divatress is a very good company And I am a very happy customer Thankyou Joeann lum -84-946A- Lahaina St Waianae Hi 96792-[protected][protected]@gmail.com