Dear Sirs; This will be a lengthy complaint. My husband and I purchased a 2017 Lacrosse and the warranty from you in 2018. Your sales department was outstanding. Our salesman was Danny Tabor, and we have sent several friends to see him. Our maiden trip out we had some problems with the stabilizer jacks, they were lose and were not working correctly. The break lights were not working either. On May 13, 2019 we took our camper in for warranty work. They emailed us serveral times about the progress of the camper. After about a month the communication STOPPED. Everytime we called to get an update we were told that we could leave a message and someone would get back with us. That was a joke! Finally we recieved a call that the stabilizer jacks would cost over a $1000.00 that it was not covered by the warrenty. They stated that the jacks were possibly over extended causing the leg to bent. We drove to Dixie and went to talk to Danny Tabor about the warrenty. He tried to get an answer but was unable to get in touch with them. He called the manager and we talked about the problem we had our first trip out with the jacks. My husband told them that we were never shown the jacks and the only thing we were shown about the RV was the TV, water heater and AC. As we explained how did we know if the jacks were bent when we purchased the RV. The service department called us a few days later and said that they would cover the cost of the jacks. She said that the parts would be ordered. This was sometime in June. We did not get any communication at all. We called serveral time, and we finally drove to Dixie to see what was going on. ( We drove over because no one would return our calls.) We were told that the part was out of stock and was on back order. In July we called serveral times to get any updates, and we never would get a called back! We drove out Again, to find out what was going on. She showed us were she ordered the parts. She called the manufacture while we were there. They told her that the part would be shipped that Friday. We called weekly to get updates, and we left message after message and did not get a return call. We finally were called on the August 26 that the camper was ready. My husband drove to Dixie today. He went in the service department to pay our deductible. After paying the deductible he was told the trailer was being brought around to the front. No one from the service department came to show us that the work was completed. My husband checked everything himself. I can not believe that you want your service department to run this way. It was not professional and definitely not completed in a timely manner. Your service department had our RV for 3 MONTHS!!! And the three months were in the middle of the summer and we the proud owners of this beautiful RV was NOT CAMPING!!! We will not use Dixie RV for any work ever again. We will tell our camping friends to take any work they need anywhere but there. We have been very upset over this whole matter. We hope that you address this with the service department and correct the issues. Your building, sales staff and inventory were awesome. It is a shame that we ended up with this terrible experience that left a bad taste to go forward with. Sincerely, Mary K. Cannon George G. Cannon 8526 Brandy Oak Ct. Mobile, Al 36695
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Dixie RV SuperStores Reviews & Complaints
Dixie RV in Breaux Bridge Advertised Warranty for Life on RV”s purchased from their Business. Buyer Beware !!!. I purchased a Jayco Jayflight from this company in March of 2017. They require you to bring in for services every year on anniversary date for the Warranty to be valid. This cost $218 for them to service the appliances on the RV. First off, I had issue with burner for Hot water Heater not staying lit and also had a cracked sky light over shower, as well as an external radio speaker that was broken, not due to traumatic damage, They kept My camper for 3 1/2 weeks. I called Blane, the Services manager and told him that I would like some over site on the services to camper since it had been so long. He assured me he would follow up. Lon story short, I picked the camper up nearly 4 weeks after dropping off and They stated that the Hot water issue had been resolved. We towed the camper back to site 80 miles away and found that the Hot Water heater was still not working, Gas would not stay on. Then we tried to turn on the water via water pump with no water. After inspecting the filter for water pump, we pulled out gobs of trash and the reservoir for the filter was completely clogged. Upon trying to fix the issue ourselves and cleaning the filter, the pressure blew the water line off of the toilet. I called Blane several times and asked him about why this had not been services. He stated that they probably hooked up to City Water and everything was fine and that service agreement did not cover water pump. This travel trailer is less than one year old. I told him I would meet Technician or even pick up technician to bring to camper to make things right. He said he could not have technician go to camper. This means that I would have to take off another vacation day, drive 160 miles round trip and bring the camper back to Dixie RV in Breaux Bridge for who knows how long. I am going to file a complaint with Jayco corporate office through Grievance board and also with BBB. They do not back up their sales and God help you if you use the Services department.
Dixie RV SuperStores Reviews & Complaints
Dixie RV installed a PullRIte 24K Super Glide hitch on my truck to pull a new 5th wheel Toy Hauler I purchased from them. Rather than attaching the Capture Plate (required by PullRite for safe operation), they WELDED a Sidewinder Universal Wedge to the pin box. The weld and wedge broke the first day of towing, destroying the hitch, damaging my truck, stranding us in Mississippi, and ruining our vacation. Then they continued to allow us to pull the trailer with this incorrect set up, further jeopardizing my family and other motorists. I met with the sales manager and service manager at Dixie RV in Florida, and they continue to deny that the installation was incorrect! I was told to write the company president to request my refund. After I requested the refund, the Director of fixed operations in Hammond, LA called to further incriminate the business. He claims this was a safe installation that they have done thousands of times! Funny how that is their stance when it directly violates the manufacturers installation instructions, doesn”t require welding, and he hasn”t even seen the trailer!! This company is beyond belief in their disregard for customer safety and proper installation of towing equipment. If you want safe, correct, reliable towing installation, Dixie RV superstores is not the place for you!
Dixie RV SuperStores Reviews & Complaints
I purchased a Greystone 5th wheel in June of 2011. Have had unit in service 4 times. On ALL occasions unit was not properly repaired or cleaned. Common sense would tell you that if a unit has been there for 2 months plus it need to be cleaned before returning to customer. Service rep”s Quit on a regular basis & new person NEVER knows what is going on with unit & they Do not ever return phone calls. The entire service team needs class on how to properly make repairs & customer relations.