– acm/[protected], trn/[protected] – early april 2018 I tried changing my booking over the phone for hotel and transfers the first cs agent called me back that same thursday evening and said that both has been confirmed – I thought what a great service. But then the confirmation of change has only been sent for the transfer booking and not the hotel. No calls or information was given from friday-sunday, I thought fair enough given it is weekend in here and the destination i’ll give time until monday. Came monday noon still no words from them. I called again and they said it hasn’t been confirmed by the hotel. ??? Anyway, after a long winded calls after calls emails after emails I decided to cancel the hotel booking. They charge me fee for admin – which was appalling, and they said money would only be refunded after 21-30 days. Completely ridiculous! Given that the hotel itself didn’t even charge for this cancellation. I have then booked a different hotel and asked them to change the transfer service place. They confirmed and even sent confirmation letter, updated booking etc. But today I found an email from them dated 5 days back that since the location of the hotel is different there will be additional fee of 40 dhs. After the confirmation! So I called them and they said “we need to call you back because this fee may has been changed”! Why do they have to wait for 5 days until I actually call them instead of them doing that. They had to rely on the email only as means of communication that is important like this – concerning a change in a client’s booking? Totally not happy with their service and will never book with them again. Unreliable and their understanding of service is only to say “I am so sorry ma’am, I do understand!”. No they don’t understand.
I bought this bed 7 months ago. The store has closed but the manufacturer is still in business.. I bought this bed because of the name and
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We have been satisfied customers for over 10 years until we bought another a/c unit for $3,467 which was installed by them January 2015. |
Thank you for visiting my profile. My name is Linda and I am a Licensed Mental Health Counselor practicing in the community for over 10
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My experience with the service department at Autonation Dodge Grand Prairie was straight out of hell. They do not return calls and if you
This company does not pay its employees paychecks and shorts loan officers right before commissions are due lets them go to not have to.
Yet another API scam. I received my email through Monster for an interview with a company that provides school sports team support with
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