I paid $300 for a pooch party in which my daughter and 10 friends were supposed to receive 1 hour with therapy dogs in variety of stations, including agility, costume dog dress up, pretend to be a vet, and read to dogs. I was told there would be about 8 dogs and they would rotate through centers. I was also told I would have party room for a half hour. This was booked in January with $100 deposit for March 18. I had confirmed in email about the stations in January and never told I was mistaken. The week of said party, I emailed number of guests and attempted to confirm stations. I was emailed back that the type of stations is dependent on dogs and she doesn’t know what it will be. I replied and tried to confirm again. No reply. The only station present was agility. Noone assisted with party room. The children were with dogs for 40 min. 10 min before end of party adults had on coats near front of storefront with dog gate between. I emailed the person who booked party stating my displeasure and that my daughter was disappointed. I asked for a chance for her to return and do the stations I paid for or for a partial refund. She said she had a family emergency and was out of town and rather than cancel the party, she let it continue (without my knowledge) with just volunteers. She explained noone is paid, and yet they took $300 for the party. She said someone should have assisted in party room, but that did not happen. Noone helped to even clean up and I cleaned the entire room. We finished early because workers had coats on and it was clear they wanted us to leave. She stated all were volunteers and were only required to be there with their dogs for the first hour. Therefore, noone was expected to be there through the end of the party. It is unclear where the money they take from people goes, since all are volunteers and they bring their own dogs. At first she said we could come to a private session, and after the one date offered, we could not attend since I had a doctor’s appointment, she refused any other possible dates.
This complaint and/or review was posted on HolySmoke.org on 15:58 pm, February 27, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/dogability-center/.
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