Dogtra is the place where you can order special collars for your dog. I ordered one too and it broke after 2 days of wearing. Contacted their customer service and that’s how our conversation looked like: I: telling about my problem, asking what to do CS: ok, where did you buy the collar? I: from the website CS: what is the order number I: so and so… CS: where did you buy a collar? I: telling you, from the website directly Then he started to ask absolutely stupid questions about whether I paid for it or not (of course I did, how was I supposed to receive it without paying?), whether my dog wore it or not (of course, I said to him it broke after two days of wearing, and I bought the collar for wearing, not to hang it on the wall); he asked me do I actually know how to use it? Why would someone ask these questions? I felt so stupid. I decided to stop this nonsense and requested a refund. He gave me the phone number and quickly hung up on me. Unfortunately, nobody picked up the phone. It was the terrible evening they put me in a bad mood with their treatment. This employee chose a teacher’s tone and talked to me as if I was super stupid and the non-working collar was my fault. No, it wasn’t. Maybe it’s you who should provide a great quality?
This complaint and/or review was posted on HolySmoke.org on 03:04 am, April 06, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/dogtra/.
The reviews & complaints posted about Dogtra was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Dogtra as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.