I’m new to the whole beauty salon world. I just turned 16, and my parents finally let me go to this kind of places on my own. My mother always schedules stylists to go to our home, so I’ve never been to an actual salon before. I decided that I wanted my first time to be special, so I was going to take my best friend with me and do it together. I’m young, yes, but I’ve been to thousands of shops, and I have never been treated like this before. I left the place in tears, my best friend was brave enough to stand for me, but they were cruel with us. I just wanted to recommend you go to some other place whenever you need your hair/nails done, because these people are very disrespectful, absolutely rude, and don’t care about their customers. Now the experience: My mom scheduled an appointment for me and my friend, and she had told the girl (Michelle) that it was going to be my first time getting my hair and nails done at a salon, so she wanted me to have a great experience. I heard them talking for like an hour, getting all the details ready, I am allergic to regular shampoos, so I was actually going to take my own special one, she knew that. The day came, and my friend and I arrived a few minutes earlier, the receptionist lady told us they were very busy, so we’d have to wait a little. We just sat there along with another 3 or 5 people waiting for our turn, we were talking and laughing, but we were very quiet; still, the receptionist lady called us out 3 times, it was embarrassing, but I thought it was our fault. 30 minutes past our appointment, Michelle called me and told my friend she would have to wait until I was ready. For a place that expensive, I thought they’d have a solution better than to keep her waiting for even longer, but apparently, that’s their way. Michelle points me to the sink, and before going there, I gave her my special hair products, she grabbed them. I made my way to the chair, and closed my eyes, enjoying the water rushing through my hair when I started feeling like my skull was burning. I immediately stood up (obviously creating a mess), and asked her if she had used the special products I handed her, she t me that she had her own, and I’m pretty sure I raised my voice a little, but in no way that’s an excuse for what they did. I told her about my allergies, and instead of apologizing, she yelled at me for not being aware of what she was doing, then another woman approaches, and scolds me for the water I had spilled on the floor. At this point, my hair was hurting so much that I started to cry, my friend defended me as she could and took me out. My mom is working right now to get all the money back and probably close that place, they are the worst kind of people I’ve ever met.
This complaint and/or review was posted on HolySmoke.org on 17:13 pm, December 11, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/dolores-hair-and-nail/.
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