Doppler Internet

Doppler Internet Review

Reviews: 4


Total views: 4033

Published: 27 September 2019

Posted by: Anonymously

Editor’s UPDATE: Positive rating and recognition has been given to Doppler Internet’s owner, Carl Doppler, has informed us that their business philosophy is that their clients are a precious resource without which the company cannot survive. As successful business people they believe that it is critical to listen to clients and respond properly. By always putting his customers first, they hope to maintain Doppler Internet as a successful enterprise both now and for many years to come. Another top executive of the company told us that their personal business philosophy is based on the premise that, “Doppler strives to add value in its services as they understand that a successful business model is based on value-added services, and client care”. Doppler Internet’s mission statement says it all: “It is our mission to provide the best and most comprehensive website design, marketing solutions and SEO provisions in the industry today, surpassing our competition by promising less and delivering more.” Some of the other things Ripoff Report learned in the course of its review is that Doppler Internet customers as a general rule are very happy with the services. Typical client comments are positive. One representative comment, presented here for example states, “Doppler Internet truly communicate well and effectively with their clients, overseeing and delivering the promised jobs in a timely and effective manner. We are very pleased with the responsiveness that they and their employees have shown to us. Doppler is sincere and serious about delivering on time and under budget and giving the customer all that they promise to deliver.” The information provided in this report below is based on comments made by Carl Doppler during an on-site inspection held by a third party verification company with no biases toward Doppler Internet. Doppler Internet is a business striving to help small to medium sized businesses develop their company websites, as well as helping then with the Internet. “The vision of Doppler Internet is to reach a 100-year anniversary and to have company offices in all 50 states,” says Carl Doppler. Leads are acquired through existing clients, internet advertising, and area chambers of commerce. A typical sales experience for a client would begin with a “needs assessment,” then they would receive a competition analysis, a contract with a price guarantee, and finally their business website would be completed within 7-10 business days. “[The website is] developed with custom designs; no templates; and all content written by professional writers,” states Mr. Doppler. Doppler Internet also offers the client unlimited, free website edits, including words and pictures. “The client will request changes via an e-mail and Doppler Internet will complete the changes within 48-72 hours,” explains Mr. Doppler. Doppler Internet Complaint Resolution At times, a client may not feel completely satisfied with the product or services they received. An example of this is a former client who was a construction company. The company contracted Doppler Internet to develop its company website. “The client assigned one of its employees to work with Doppler Internet on the website development until completion. The assigned employee was very satisfied with the completed website. However, when the owner saw the website, he was not satisfied with the site,” explains Mr. Doppler. This is not a common complaint, however. Mr. Doppler explains that Doppler Internet has been in business for 18 years, with approximately 4,000 clients. He estimates about 1 in 40 client orders has some dissatisfaction. To resolve this particular issue with the construction company, Doppler Internet interviewed the owner of the construction company to determine exactly what he wanted. The website was then re-built to the owner’s satisfaction, at no additional charge. After a complaint is resolved, it is standard practice at Doppler Internet to follow up with the client via telephone. Doppler continues following up with the client periodically, every 2-3 months, to ensure that the client continues to feel satisfied with their services. Although Doppler has no official accreditations, to assure clients that the services they offer are not faulty or unrealistic, Doppler employs the use of testimonials from 80+ satisfied clients, as well as a list of established clients, both of which can be found on the Doppler Internet company website. They also split the cost for the client, with 50% of the total fee being due up front as a deposit, and the remaining 50% due upon completion of the website. Since receiving complaint via Ripoff Report, Doppler has made some changes to their internal processes. “Doppler Internet has re-written all hiring policies to help the company get quality employees. In addition, Doppler Internet has revised all its training materials to ensure proper handling of all clients and potential clients,” explains Mr. Doppler. Doppler Internet recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact to resolve issues. “Doppler Internet is extremely happy to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Doppler Internet believes anything to improve a client’s experience is a positive thing,” states Mr. Doppler.

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