Contacted DotEasy for web hosting services in early January. Signed up for hosting services at $10.00 per month. After receiving information from others who had bad experiences with this company, I cancelled my account within days without every activating web hosting. Later found out they had debited my credit card for a full year of service. Recontacted them numerous times. No telephone customer service, everything handled thru email. They eventually advised no refund was possible as I didn”t cancel within the 14 day cancellation period which was untrue. After providing them numerous times with timely cancellation emails, they proceeded to jerk my chain with continuous emails requesting actual photo copies of my credit card, (front and back), filling out multiple page refund forms, advising accounting would have to contact me regarding the unused portion of my account. The emails they sent me were insane and generally non-responsive for example asking me if I wanted to activate my account when I had cancelled and asking for refund. Initially refused to state the amount of any potential refund but insisted I agree to a refund without knowing the refund amount. Ultimately advised they would issue a partial refund but required a $15.00 refund fee. their own agreement advises customer can cancellation at any time without penalty or fee. They advised that didn”t apply to refunds. Eventually around 7 weeks received refund to credit card but still had to pay the $15.00. Refund received after threats of legal and regulatory agency action. Emails were generally rude and belligerent. Absolutely a NIGHTMARE experience.
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