Dotsure Reviews & Complaints

Reviews: 1


Total views: 4137

Published: 15 October 2018

Posted by: Zatelela

I logged a claim on the 27 th of December 2018, my car was taken to a panel beater on the 4th of January 2019. The assessor said he is writing offthe car based on the cost of repair. I asked for discount from the panel beater as the assessor said if I can find a quotation cheaper that what was initially quoted they will reassess. They then gave me 7 days to decide whether I give another quote or they write off the car, the second quote was sent on the 23rd of January which was still within the 7 days agreed upon, after that I did a follow up with the assessor regarding the outcome of reassessment he told that he has other clients he is still busy, I did a follow up again on Friday the 25th he said he will get back to me within 45 minutes he never did. I did a follow up again on Monday I was never assisted instead consultants will make me hold for more than 15 minutes with no success of getting hold of the assessor. I kept on calling the whole week and on Thursday the 30th of January I was giving a Durban number where I would get hold of the assessor but when I called it just rang without being answered. This is very fastrating because Ive been paying insurance for more than 3 years without failure. Nobody is attending to my car it’s just there at the panel beater and the storage costs are excallating. [protected]

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