After getting a brochure to visit their property, The Retreat in Cleburne, we called and spoke to Kelly who set up our appointment to tour the property and would recieve without obligation, golf clubs [the clubs are not Callaways as advertised, but Strata] and an Ipad mini. They later called back and said because we visited the property 6 years ago and didn’t buy we would not get the ipad. When I called Kelly back she said that because It says “other resrtictions apply” in said brochure that they didn’t have to give us the ipad…this was a complete lie! There is nothing like that in the bouchure. After checking the BBB, they have an “F” rating and are definitly ripoffs.
This complaint and/or review was posted on HolySmoke.org on 10:00 am, December 24, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/double-diamond-resorts-review/.
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