Do not buy from Dressale.com! It is not a reputable company, they claim to provide quality clothing/merchandise with full refund policy for poor workmanship, they do not honor! False Advertising – Poor Quality Merchandise is what you get! The dress they delivered me was of extremely poor quality & workmanship! It had pin holes up & down the front, one shoulder strap did not match the other, lace appliques were sewn hap hazardly, side seam was pinch out and the fabric itself was of poor quality. I was told to go to a tailor & have the dress fixed & it would look nice. They went on to say they spent a lot of time & money to make the dress and it would be a hardship to offer a refund. They give you the run around, playing dumb! Never answering you about their written full refund policy. Spread the word to others – DONT buy from Dressale.com!
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 10:22 am, January 06, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/dressale-review/.
The reviews & complaints posted about Dressale was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Dressale as per Section 230 of the Communications Decency Act.
I ordered two Tiffany Style light shades
I ordered two Tiffany Style light shades and paid for them in early 2014. Then two weeks later they wrote me asking that I pay more money for the items as they would lose money. I wrote back to them that they had already been paid for an no I would not pay anymore for the two items. Never heard anymore form them. Then about three weeks later without any more correspondence a credit showed on my charge account. So I never got the lights. I paid extra for expedited shipping but was told items would ship in one month. I went to their website and wrote a bad review but they removed the review.Below is last email I received after I had already [paid them $40 plus $4 insurance for shipping on two light fixtures. Dressale Complaint Group E-mail: [email protected] Skype Acc: hkmaso. Dressale, online custom-made dresses provider company How am i doing? Please email to my manager: [email protected] Copyright© 1999-2012 Dressale Inc. All rights reserved. Consumer Advisory: Dressale Ltd, the Holder of the Dressale stored value facility, Consumers (users) are advised to read the terms and conditions carefully. On Mon, Jan 20, 2014 at 10:03 PM, Masodressgroup Chan wrote: Dear customer， this is about ur lights the weight of ur lights is overweight，so u have to pay more money for ur lights，ortherwise our company would lose money. ur understanding would be appreciated looking forward to ur early shirley Dressale Complaint Group E-mail: [email protected] Skype Acc: hkmaso. Dressale, online custom-made dresses provider company How am i doing? Please email to my manager: [email protected] Copyright© 1999-2012 Dressale Inc. All rights reserved. Consumer Advisory: Dressale Ltd, the Holder of the Dressale stored value facility, Consumers (users) are advised to read the terms and conditions carefully.
DresSale Reviews & Complaints
Another rubbish chinese website with crappy clothing. they did everything to make me want to write this review. I paid extra for an expedited shipping to get my dress on time. As you understand I didn”t get anything. They have really let me down and I had to look for another way to save my situation. Moreover, they blackmailed me when I called them and asked where my dress was. This was so disgusting. They said if I want a super fast delivery, I have to pay the same amount. What? It”s a real scam!! You think your customers are stupid, and you”re the only one who”s smart. Screw you, band of idiots.
DresSale Reviews & Complaints
AVOID Dressale.com. I purchased a flower girl dress for my granddaughter from Dressale.com and it was not at all what we expected. We selected the size based on their size chart. After I placed the order they contacted me to make sure we wanted the dress as pictured. I replied yes and also sent them my granddaughters measurements. The dress arrived on time, but it was too tight in the chest, the arm holes weren’t large enough, and the dress drags on the floor by several inches (when it was supposed to be just below the knees). They sew them after they are ordered, which is why I took the precaution of sending measurements along with the size. The sewing quality was sloppy–horizontal seams don’t match up and fraying edges on the adorning flower. When I contacted them about returning the dress they were less than cooperative. They want me to send photos (which I will do) and they stated after seeing the photos we might be able to negotiate something. In short, I would not order a dress from them again, and I would not recommend them.
DresSale Reviews & Complaints
BUYER BEWARE: Placed an order for a custom Mother of the Bride dress. It came reasonably on time but it was 4 1/2″ too small on the bust. Dressale are totally ignoring the problem; told me I had measured incorrectly, even though I sent them a picture of the dress and measuring the dress; told me to take it to a tailor to fix, but what could a tailor do because the dress needs to be remade again. They also offered me various discounts up to 20% on the purchase of a new dress and said if I sent the dress back I would be responsible for 80% of the purchase of a new dress plus all shipping costs. 15 emails later I am thoroughly disgusted with this company and will deal with them no more. I also tried to review the order on their website but it would seem they have blocked my negative review and only allow positive reviews. Please learn from other peoples” awful experiences with this company and stay far away
DresSale Reviews & Complaints
Dressale.com is nothing but a ripoff!!! I ordered 3 bridesmaids dresses from them. Two were absolutely horrible. The bodices were mismatched and very bunchy looking when the dress was put on. The third dress was made properly but came in the wrong shade. They are not willing to give an exchange or refund and when I took them up on their offer to pay to have the dresses fixed (my “fix” was to go elsewhere and buy different dresses similar in shade to the 3rd), they back tracked on their offer. As a result, I had to spend an additional $275.00 to correct their mistake. They say that they are a “middle business” and can”t afford to give a refund because they will lose money if they do. Stay far away from Dressale!!!
DresSale Reviews & Complaints
First of all, the lace on my wedding dress came burned in 3 places. Next, despite the fact that I gave them my exact custom measurements, it is nearly 2 sizes too big. The lace is very poor quality and is sewn very crookedly. There are a great deal of lose threads. After contacting the company, I have, thus far, been denied a refund for the price of the dress. I was willing to accept the losses for the price of shipping, but not for the price of the dress. Dressale has asked me to “understand their losses” and has told me they “cannot afford to lose the money on the dress”. As a consumer, that is not my problem. As a business, it is their problem. My advice? Do not EVER buy a wedding dress from dressale.com! You”d be much better off going to David”s Bridal, where you can get much better quality and still pay a very reasonable price!
DresSale Reviews & Complaints
I just received my Mother of the Bride dress, and it is so poorly made. The jacket isn”t even wearable. One shoulder seam hangs off the shoulder about 2 inches difference from the other one. The neck seam is about 1 inch farther forward than the other side. Absolutely horrible! And they won”t answer my complaint! Don”t ever order from them!
DresSale Reviews & Complaints
I made a purchase of two bridesmaids dresses and my 3rd bridesmaid ordered her dressses separately. They all arrived on schedule, but the first two were absolutely horrible. They looked nothing like what the photo indicated. When I immediately contacted customer service to request either a refund or exchange, they offered me a $30 discount on a future purchase, not the refund or exchange I was asking for. They then offered to pay to fix the dresses to make the dresses acceptable after my continued complaining. When my other bridesmaid’s dress arrived, hers was beautiful but the wrong color. They were supposed to be light blue, hers was royal blue. Between the three dresses, just under $500 was spent and I have since had to replace two of the dresses with something entirely different in a similar shade to the one that was pretty but the wrong color. I then accepted their offer to pay for “fixing” the dresses because I had to purchase others in order to “fix” the problem that they’d created and they backtracked and were only willing to pay $70. After I refused that offer once again and threatened them with a lawsuit, they are now willing to offer a $90 refund, after 2 weeks of continous complaining on my part. This is absolutely ridiculous. Buyer beware…stay away from Dressale!!!
DresSale Reviews & Complaints
I ordered a dress from Dressale. When I received it the size was ridiculously small, it would not even fit a child! There was no way a grown up woman could put on that Barbie sized dress. I contacted their customer support, sent pictures and asked them to send me the same dress, only bigger size. They refused, and never explained the reason. Dress is gorgeous, but its size is absolutely ridiculous! I called my credit card company. I”m very disappointed.
DresSale Reviews & Complaints
I ordered a dress with customer measurements and color. Prior to placing the order I wanted to confirm the material of the dress I was purchasing. The online chat representative confirmed it was satin however, when I received the dress it was chiffon. There was an option for gold or silver beading. I choose gold and instead of beading received an awful sequins. Also, the only thing tailored to my measurements was the length. I reached out to them with proof of my order and the confirmation from the rep prior to my order as well as an email confirming what I ordered. They insist on me keeping the dress because, I quote ” We have no use for it.” Initially I asked them to send what I ordered and they continue offering me discounts in 5% increments insisting I keep the dress. At this point the occasion has passed and I will like my full refund and the return address to send the dress back (which they will not provide after asking multiple times.)
DresSale Reviews & Complaints
I ordered my mother a dress for my wedding. When it got here it was too small, they had sent the wrong size. After emailing them on numerous accounts, they want me to reorder the dress and give me $30 discount that”s some bull! DO NOT ORDER FROM DRESSALE THEY ARE A RIPOFF!442
DresSale Reviews & Complaints
I ordered two wedding gowns from Dressale.com in January for my upcoming April wedding. After waiting almost two months, I was so excited to recieve the dresses. When they arrived, they had been made approximately 6 sizes larger than what I ordered. I can put on each of these dresses without unzipping them. There is no way that I can wear either of these for my wedding. I did contact the company explaining and providing photos and have received no further response. They have my money and I have no wedding dress. This is so not right!!! I have at least 10 photos that i took and sent to them. I will be happy to show.
DresSale Reviews & Complaints
I purchased three bridesmaid dresses from Dress Sale on 19 Feb 2014 for AUD $361.52. Words cannot really explain how shockingly dodgy and unprofessional this company is. The hem of the dress was accidentally sewn, lifting the it up to see your butt, the sizes were all incorrect despite them calling me at 2am to confirm measurements, the dress quality and design is of very poor standards (from the material to the hem to the ribbon to the zipper -EVERYTHING) and lastly, it is straight up deceptive advertising as the dresses we received looked NOTHING like the photos. They are indeed Chinese make, designed and sewn by inexperienced 10 year olds. See attached photos. The 1st photo is what I ordered but in pink, the other photos is what they made me! PLEASE note that the dresses advertised on their website is NOT their dresses, it it another company”s, which they steal and intend to imitate. They claim they have refund and exchange policy and a “Customer Guarantee”-BS! It is only there to ease the buyers into thinking the Company is legitimate and honest. They are not. Do yourself a favour, spend an extra $500 to buy from quality and reliable dress companies. I gave these dresses to the Smith Family. When I asked for a refund, it went back and fourth (ten emails), they said (to all three defected dresses and that looked nothing like what I ordered): “Since the dress is custom made, it is inevitable to have some deviation…the whole design of the dress is still very well, right?we are willing to give you a jacket or shawl for free for the next order as compensation, OK?”. Hahaha DODGY! I hope this company gets investigated by consumer affairs (if there is any in China!) STAY AWAY FROM THIS DODGY HONG KONG ONLINE COMPANY.