Dressbarn Reviews & Complaints

Reviews: 19


Total views: 4117

Published: 26 December 2019

Posted by: AshQueen0109

10-14-2019 I went to the Elmhurst store at about 3 p.m. with my mother and I was greeted by Debbie and treated well as we tried on many items, she ran around and helped everyone kindly. It was not until we went to pay for the $400 worth of items we bought, that an elderly woman with short hair and a woman who claimed to be the manager (who was checking us out) treated us terribly. My mother and I have never been treated so unwelcoming, she acted as if we were a nuisance for purchasing so many items and making her do her job. Neither one of them smiled or said hi or thank you, when I asked if I could use an on-line coupon she said none of them work sorry no, and then I asked if they had a senior discount for my mother (which they claim to on the website) and they all jumped down my throat and one of them said “no, I have worked here a long time and never has there been a senior discount”. Eventually somebody did call a higher up and found out that there is a senior discount, but it is only on Wednesdays and can only be used by itself without any other discounts, do your research people. A simple I do not believe so but let me check for you would have been the proper answer. I can honestly say that if this checkout experience is indicative of how these employees treat customers, I understand why the stores are all closing down. The only saving grace was Debbie, thank you Debbie for actually doing your job, being wonderful, kind and hard-working. As I left, I noticed Debbie running around cleaning as the other two rude ladies sat behind the counter with no customers and complained. I will never return to this store again. If I do shop at Dress-barn, it will be on the website or at Avenue, where they don”t make a big deal that I do not have a physical coupon with me and treat customers with respect..

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