10-14-2019 I went to the Elmhurst store at about 3 p.m. with my mother and I was greeted by Debbie and treated well as we tried on many items, she ran around and helped everyone kindly. It was not until we went to pay for the $400 worth of items we bought, that an elderly woman with short hair and a woman who claimed to be the manager (who was checking us out) treated us terribly. My mother and I have never been treated so unwelcoming, she acted as if we were a nuisance for purchasing so many items and making her do her job. Neither one of them smiled or said hi or thank you, when I asked if I could use an on-line coupon she said none of them work sorry no, and then I asked if they had a senior discount for my mother (which they claim to on the website) and they all jumped down my throat and one of them said “no, I have worked here a long time and never has there been a senior discount”. Eventually somebody did call a higher up and found out that there is a senior discount, but it is only on Wednesdays and can only be used by itself without any other discounts, do your research people. A simple I do not believe so but let me check for you would have been the proper answer. I can honestly say that if this checkout experience is indicative of how these employees treat customers, I understand why the stores are all closing down. The only saving grace was Debbie, thank you Debbie for actually doing your job, being wonderful, kind and hard-working. As I left, I noticed Debbie running around cleaning as the other two rude ladies sat behind the counter with no customers and complained. I will never return to this store again. If I do shop at Dress-barn, it will be on the website or at Avenue, where they don”t make a big deal that I do not have a physical coupon with me and treat customers with respect..
This complaint and/or review was posted on HolySmoke.org on 06:49 am, December 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/dressbarn/.
The reviews & complaints posted about Dressbarn was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Dressbarn as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.