My husband and I went to Drive Time in Huntsville, we decided on the type of vehicle we wanted but they werw going to have to get it from another dealership. They told us it would be a couple of days. Three weeks later we get called and told they had the vehicle we wanted. We made a down payment and were signing paperwork. The last part we saw that the.price was higher than what we were told and they said it was because they got us a higher quality car instead of what we wanted. Then a month later we get called and were told the VIN was wrong on all.of our paperwork and we needed to come ASAP so they could change it. They told us they would fill our car up with gas to make up for their mistake, that never happened. We had to get another tag, which cost us a penalty fee, we had to change our insurance, which cost us a penalty fee, not to mention had we had an accident we wouldn’t have been covered. They told us the VIN was changed and everything had been corrected. In May I went to ge the breaks checked, they needed to be changed. When sears called Averex so that they could approve the payment of new breaks they said the VIN on my vehicle did not match what they had and would not pay for anything. I called Drive Time, three people later I was told they would have to call me back. I never got a phone call back. I called again. I was told again they would have to call me back. I never got a call back. I made a car payment as scheduled, for some unknown reason it got repoed. My husband called and asked why, the person said he didn’t know all he could say there was and order for it to be repoed. My husaband told him we had made a payment that morning and the response from the drive time employee was “thats not my problem” then told him if he wanted the car back WE had to pay $90 because that was the towing fee from where they sent a tow truck to get it. Not only did they take our money, they took our car, is holding it for a $90 ransom on top of us paying fees for their mistakes. .
This complaint and/or review was posted on HolySmoke.org on 12:30 pm, January 01, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/drive-time-review-2/.
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