On September 8, 2014 I took my Mercury Milan to Driver’s Auto with a problem I wanted solved. The dash icon indicating a failure in the airbag system was continually lit. That Driver’s location had replaced the airbag sensor in January and I suspected that it had failed again. I was told that upon inspection, the sensor was fine but that the computor to which it was connected had failed. They gleefully billed me for the $780 part and $392 installation labor. When I returned the following week I was told that they were sent the wrong part. The following week when I returned, the part was installed but was told they couldn’t program the computer. I made an appointment for a specific date and time the following week for a 10 minute reprogramming by an outside guy. After waiting 30 minutes and asking the statusI was told they were trying to contact the contractor. After an hour I was told the contractor could not program the computer. I demanded that Driver’s credit my account for all but the cost of the part. The desk clerk said he would refer it to the corporate office and call me. I received no call and no credit. I will try to get the problem solved at a local Ford dealer. Driver’s has another unhappy customer who will tell all he meets about his bad treatment by Driver’s.
This complaint and/or review was posted on HolySmoke.org on 23:10 pm, June 10, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/drivers-auto-repair-review-3/.
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