Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 16:57 pm, November 16, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/drsfostersmith-doctors-foster-and-smith/.
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DrsFosterSmith / Doctors Foster and Smith Reviews & Complaints
Have a new puppy, pees on everything. Purchased pee stop and sprayed it around the house. after 45 seconds he peed on every spot I sprayed. Should be called pee start. Your bird suet is awful, they take a few pecks and never see them again. You need t o get responsible dealers! Not this imported [censor] who never saw a bird or puppy. Most o f your products are great. Roy Javenkowski Rhinelander wi. 54501 [protected]
DrsFosterSmith / Doctors Foster and Smith Reviews & Complaints
I had a hard time trying to refund. I ordered several items and I didn”t like them at all when I received them for some reasons. I was on the phone for about 2 hours waiting for someone to talk to me. But they only transferred me from one representative to another and in the end, I wasn”t helped anyway. I have never had an experience like that. I am very disappointed.
DrsFosterSmith / Doctors Foster and Smith Reviews & Complaints
I ordered 6 feline vaccines from http://www.drsfostersmith.com and payed more than $30.00 for the delivery, expecting that for the amount thay were charging to send them to me the vaccines will arrive refrigerated, since this is a condition vaccines MUST be kept under, otherwise they don”t work. Today I received them in a cardboard box, with 2 little bags of unfrozen gel and the vaccines were completely under room tamperature. I immediatelly called the customer service and they told me that the vaccines are fine. I assume that they believe that we are all ignorants and that we don”t know about how delicate products vaccines are. When I asked them about a solution they told me that I have to send the vaccines back to them and that they will send me “another” ones and that I have to pay for the delivery again, but that they will be sent under the same conditions, that they didn”t have any special containers to send them in that will avoid the low temperature the vaccines need not to change. I”m writting this to warn all the pet owners that are planning to buy vaccines from this store to think about it again, since the product (sent under that conditions) won”t work, and the Foster and Smith store won”t give you your money back. Thank you.
DrsFosterSmith / Doctors Foster and Smith Reviews & Complaints
I ordered vaccines from Drs Foster & Smith, which required me to pay for 2nd day air. What I didn’t know was the cat bed that I purchsed for $19.99, I was charged $17 shipping, since it was on the same order as the vaccines. Buyers beware! Foster & Smith advertise on their website $5.99 flat rate or free shipping. Take my advise & purchase from UPCO.com next time you need pet supplies! They charge $0 for shipping (including vaccines) if the order is over $85. Shame on Foster & Smith!
DrsFosterSmith / Doctors Foster and Smith Reviews & Complaints
I received chicken treats for my dogs that stated on the package “made in China”. I intentionally googled “True Chews” which are American made chicken treats. This company’s product appears under this nomenclature (True chews + American made). Therefore, I thought the chicken treats were made in America. Nowhere on their web page under these chicken treats did this company state that they were made “in China”. Last but not least, their site clearly states that they pay for returns. It was a hassle and an argument but I had this company email me a return label. These chicken treats were sent back in their original packaging under UPS Ground # 1Z E15 A65 [protected]. According to UPS, the package was returned and delivered. It has been more than 3 weeks and still no refund. This is ridiculous. I will never buy from this company again.