Bought a motor from Dyson on 31/05/2010 and Ifit it, motor work for while and stop working Frist they said is not cover by warranty and they want me to buy another one and not replace it on 11/06/2010 i am still waitnng for them to sent me the motor last time I speak to them on18/06/2010 Friday they said going to sent me one but going to take untill middle of the work but Ihasn”t reciver anything Ican”t see why take so long to sent I am very disappoint and very unsatisfed in there service Ifell they not interested in helping me as customer I HOPE YOU CAN HELP PLEASE THANK YOU Kind regard Joe Cassar
Consumer Reviews and Complaints
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Amanda Terrell
I am a licensed psychologist with over a decade of experience in family therapy and work with adolescents. Being a child can be difficult,
Beno Support Pvt. Ltd.
They are doing online scam by the name of Microsoft . this company send pop up on the customers computer screen to block it. | they are
Arboretum Oaks
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Allegan
On September 20the, 2017 my plastic surgeon installed a set of Natrelle 410 tear shape AKA Gummy Bear implants. They are horribly painful,
American Freedom Insurance
American Freedom Insurance has failed to make payment on my claim for an accident I was involved in September of 2011. The accident
City of Pittsburgh
the city of pittsburgh inspecter Russel blaich has been out to look at the conditions of a home at pittsburgh pa 15212 and posted a must
Jenna
On the 31 Dec 2019, I met Jenna, a “sugar baby”. During the first 5 minutes in a motel, I paid Jenna $300 Canadian for our
This complaint and/or review was posted on HolySmoke.org on 21:33 pm, September 15, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/dyson/.
The reviews & complaints posted about Dyson was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Dyson as per Section 230 of the Communications Decency Act.
Dyson Reviews & Complaints
Credit card was charged on 9/27/10 for $448.00 for a Dyson Vacuum. Delivery was to be in 10 to 14 days. No Vacuum was shipped. Kept contacting them for more info. No info available. I cancelled order on 11/27/10. The said to allow 30 to 60 days for refund to show up on my credit card. Nothing. Here it is 3/24/11. Still Nothing. “Tried calling numbers – NOT IN SERVICE. Where do I go to get my $$$ back?
Dyson Reviews & Complaints
Dear dyson, I bought v7 last jan 23, 2019 after 6 months, its not working anymore so i sent to the service center here in philippines and after 1 week of waiting they said the battery needs to be replaced. So i ordered battery but unfortunately its been 2 weeks until now the battery has not yet arrive. How come it takes 2 weeks to send the replacement. Does battery covers your warranty? I ‘ m hoping for tour immediate attention on this matter. Thank you, Joan
Dyson Reviews & Complaints
Do not do business with these people. They are totally unresponsive to even the easiest questions like where is my order and why did it not arrive as stated. After your order does not arrive and you send them an e-mail to find out why, all they do is reiterate the delivery policy and thank you very much. The problem is if the order is already late the reiteration of their policy is of course totally useless. They do not provide tracking and you are left totally blind. I have not even started trying to locate the items shipped separately. Really looking forward to it. Stating that these people are unresponsive is being kind. They are worse than useless.
Dyson Reviews & Complaints
Don’t buy anything from Dyson. I needed to exchange a part and tried calling numerous times with waits longer than 30 mins and I’d have to hang up. I then e-mailed and a week later got a response that i had to call to get a RA. Finally I called and waited 40 mins to talk to someone and they told me it was past 30 days and there was nothing they could do. I then sent letter to them and was told 2 weeks later, it was my fault for not contacting them within 30 days. I am returning the part, with receipt confirmation, disputing the charge on my CC and filing a complaint with the BBB. I’m tired of these companies thinking they can just rip off consumers without repercussion. I know fighting for your rights is a hassle and seems easier to just forget about it, but on principle I am not letting this go.
Dyson Reviews & Complaints
Dyson Almon Attorneys were responsible for transfer of my property. According to contract I was supposed to receive payment weeks after property would be sold but months passed ant Dysom Almon are not paying my money. I know they have it because buyer provided transaction details. How can I speed them up?
Dyson Reviews & Complaints
Dyson is a poor customer relations oriented company. They will not sell repair parts to owners of the products. The company phone reps are RUDE and actually cut me off after telling me to wait a moment. They want you to ship product around the world for simple tiny repairs. They won’t even authorize local reapir shops to do repairs. I have a near new DC14 that has a tempormental on/off switch, very simple 2 screws and 20 seconds to remove it. I want to purchase a switch and instll it myself as any capable person would. I was told that there are NO user serviceable parts and that the on/off switch was not replaceable by the Dyson phone rep. I recommend DO NOT deal with this company.
Dyson Reviews & Complaints
Dyson is quite literally the WORST company to EVER deal with. Their Customer Service is hands down the WORST you will ever find. Once you purchase their products, you are stuck. Dont expect to be treated valued or have them stand behind their products. The lie, hang up, refuse to assist, wont give you their real names, never have any supervisor support or quality control, wont return your calls, are rude, clueless about the products they sell and just brush you off. Inquires go unanswered, they pretend like they arent getting your emails or live chat questions, their call center reps are awful. It is an absolutely arduous process that will leave you with a bad taste and regret for ever buying anything with their name on it. Their Social Media and every online review is filled with similar complaints. I will NEVER recommend or buy their products again. They have gone down hill and have a horrible reputation. Zero customer centricity and garbage products. They refuse to assist and the service is pathetic.
Dyson Reviews & Complaints
Dyson refused to discuss any type of complaint or repair until i provide them with a bucket of personal information about myself, and where i live. I even went to their service office, whatever they called it. When i asked for a replacement for a $1.00 plastic cover clasp, they laughed and told me to bring my entire machine in for inspection. They would not say why, just stood there with a stupid grin. They basically told me don”t bother them unless i bring my entire machine in. Another time, 5 months after buying a new dc22 motorhead “rug beating tool, the tiny plastic drive-shaft broke. Yes, i did say “plastic drive-shaft”. When i emailed them for assistance, and asked if they could repair the floor tool, they wanted the serial number and purchase location and date of the vacuum cleaner, and all of my personal information, including where i live. What business of theirs is any of that, and what has it got to do with fixing a floor tool? So far, they haven”t even talked to me, only emailed an information request, for no reason. I asked if they could fix their product, they asked where i live. Not an honest responce, stinks of fraud and information phishing!
Dyson Reviews & Complaints
DYSON V6 HEPA-DEFECTIVE PRODuCT For years, in order to sweep the kitchen floor periodically, we had a Dirt Devil. The cost was around $40.00 and they lasted a couple of years. When our last Dirt Devil ceased to function we went to the Dyson website and purchased a v6 hepa. The initial unit was delivered and lasted about one month. After being asked to try several options it was disclosed that the batteries in the unit were defective and a new unit was sent. Now that unit has failed as well. It has been weeks and no new battery. Most distressing, during this last incident it was disclosed by Dyson that the unit will fail if used at the higher speed. This is a feature that was specified when sold and not being able to use it leaves us with less of a product than purchased. It appears to me there are significant issues with this model and it is not fit for the purpose for which it was designed. In addition Dyson’s warranty includes labor yet I am being sent a replacement battery and instructions for installation. All in all it is my opinion that that marketing of this unit is in violation of the Illinois Consumer Fraud and Deceptive Practices Act. The unit was marketed with two speeds, however, one speed will result in unit failure. This unit also violates the implied warranty of merchantability and fitness for purpose and use. Each of the units provided failed in a short period with very limited use. I believe this matter is appropriate for the Consumer Fraud Division of the Illinois Attorney General’s Office and the Federal Trade Commission. If Dyson is going to charge for premium products, premium products meeting their advertised specifications must be provided. To deceive consumers and provide defective products is unacceptable. If you have had a similar experience with a Dyson product please send me a private message. Perhaps a Class Action will improve their products and customer service?
Dyson Reviews & Complaints
dyson will not honor their warranty. Bought a Dyson ball. Had it for a few months. Local store in NJ (butley vauum) charges for warranty repairs. Dyson lets them get away with it. Dyson pays stores nearly nothing for warranty service. Nutley vacuum adds fees to the warranty service. Whats the use of a five year warranty if you are going to have to pay 80 buks out of pocket when you bring it in.
Dyson Reviews & Complaints
Got a DC24 Animal in Mar 2012, it broke in May and I still don”t have it back.. Called Dyson and they walked me through there “easy fix” It did not fix it… I sent pics as requested, and the same day I sent extra pics to Alexandra at Dyson, I got a letter in San Diego saying the engineers said there was nothing wrong with it. It is broken, the beater bar doesn”t work, suction is bad…WHAT DO THEY THINK, CONSUMERS ARE DUMB…How did I get a letter from Chicago to San Diego the same day? I didn”t, it was posted 5 days before they asked for pics of the broken beater bar… So they lied again. I Had to threaten lawsuits against them to take the vacuum for service.. Sent it it in Dec 16th 2012, today Feb 24th, 2013 and still no vacuum back…They wont return calls, all the supervisors never return calls. I have this documented by recordings and videos also… This broken beater bar damaged my carpet in May 2012, and no resolve to this issue either still to this date… Now they wont call or email back, and I have had a non working vacuum since May 2012, and no vacuum since Dec 2012, as it has Disappeared in the shop somewhere.. And guess what also, they are no longer pert of the BBB, they pulled from to many complaints..SHAME ON YOU DYSON INC.
Dyson Reviews & Complaints
Had the $600.00 vacuum (DC28) for 2 weeks…then the height adjustment stops working. Sent it back to Dyson via UPS (I’m sure UPS is making a huge profit off Dyson). They call me 2 weeks later and say a part needs to be ordered that will take 10 days. Then install it and send it back to me? I mean common, I paid for QUALITY, not the 5 year warranty(which I am sure I’ll HAVE to use). I wont have a vacuum cleaner for longer than I have OWNED the stupid thing. It works GREAT when it’s in my house. I think Dyson’s vacuum cleaners have a built in vacation setting…cause they sure spend more time lounging at the repair facility than actually working in your HOME!!!
Dyson Reviews & Complaints
Had the animal model only 5 months and the motor on the front rollers burnt out. the company did nor honor warranty and the authorized repair services claimed they were waiting for parts for over 6 months the vacuum, was never fixed and calls to customer were rude, hung up on or told someone would contact us which never happened either. This IS A SHAME Dyson you have stolen money from a non-profit animal rescue foster home. The first model for animals was great and I sold a lot of vacuums for Dyson in the animal community. just as easy to tell everyone the new model and customer service is terrible.
Dyson Reviews & Complaints
Hello, My concern is about your dyson DC66 that was on sale for $199.00. I am a mom of two little ones who are both under 3years. I took my boys in the cold to your Victoria location as early as 5am but still couldn”t get this product. I understand the sale is while quantities last but they were only 5 quantities in store meanwhile your advertising says 500 nation wide. You”ve got less than 100 stores so how can Victoria not get much? I think its fair to let customers know how many each store gets so we don”t have high hopes especially mom”s with kids standing in line with the cold. I was very disappointed and upset about missing out on this purchase. I really need this vacuum but can”t afford it until this sale came along. Please be more informative on your advertising in the future. I will also like to request for a special concession to get this product at the sale price. Thanks for your understanding. Eileen 26/12/2016
Dyson Reviews & Complaints
I am a loyal customer of Dyson. First of all, i would like to say I am a very satified customer with dyson products. I’ve purchased three dyson vacuums over the past 5 years. My mind was totally changed after today’s conversation with your dyson customer service department. I placed a dyson supersonic hair dryer product order over the phone on November 27, 2017. The person who helped place the order said i would receive the order within 7 to 10 days. It was my wife’s birthday gift. 15 days after, on december 12, 2017, i called in after i realized i still haven’t got the order. The first person answered my phone directed me to the US department, then i was redirected back to the Canadian department .The third person i spoke to was anita. After i explained what happened to my order, she apologized to me and put me on hold to find out what’s wrong with my order. She came back after almost 30 minutes and told me my order was cancelled due to an inventory error. ARE YOU SERIOUS!? How could you cancel an order without notifying your customer? She quickly offered what you could do to me which made me feel even worse. First of all, the iron and pink one was not in stock. Only were there two other colors i could choose from. Second, the original one was a limited edition so it came with a case, the other ones didn’t come with it. I asked her if she could do something about the price since it’s not the color i wanted and there was no case. The answer was immediately “NO” and she said she didn’t know why the person who did my original order gave me discount. Come on, you should ask your coworker this question not me. Such a poor customer service. Why should i pay almost $500 for a product with wrong color and without a case for it. It is ridiculous!!! two days after the call, i finally received a letter saying that my order was cancelled with no appology.
Dyson Reviews & Complaints
I bought a Dyson Animal on March 6 2011. I had a problem with it since July of 2011. I bought it from Sears in Staten Island NY. It ripped up my linoleum in my kitchen because the roller would not stop rolling in the upright position or in the floor mode. I did not know this until I saw the rip marks in my floor. I had a claim in with Sears with all the pictures of the damage to my floor and all the phone calls made and they said I could not get my money back and they had a claim with there management service which dyson said they could not deal with. I had a claim with Dyson that said the engineers said the damage was not caused by the machine and I could take it to a authorized repair service or send it back to Chicago for inspection. This went on for months. I did not want to send it back or have it fixed because I knew that they would say it was not the machine. After months of calls I had the vacuum sent to a certified repair in Long Island NY through Sears on September 27 2011. I received it back on October 3 2011 and again the same thing happened. I sent it back to Dyson with a video a piece of left over linoleum and pictures on November 8 2011. I received a call on December 5, 2011 that the engineer decided it was the repair that was made to the machine that made the roller not work properly. So you tell me if this is the case why would I have this claim for months before the repair was even made. I stated from the beginning that the roller did not stop, I sent pictures of the damage way before I sent if to be repaired and now they want to say it was the repair that did that. I have the video of the machine ripping up the floor I have a list of a page and a half of phone calls and now I have go to court in New York and have the papers served in Chicago get a lawyer in Chicago and I don”t know if I have to fly there. This is all for my money back for the vacuum and my floor repaired. I have no doubt that I will win in court, but you tell me why should I have to do this.
Dyson Reviews & Complaints
I bought a Dyson hairdryer from eBay on Nov 6, 2017 and paid 359.00 and it was brand new. I received it still in the box and in cellophane wrapping. Every thing worked great until Nov 29, 2019. I turned it on and it smelled like something was burning so I turned it off and waited a few minutes and then tried to turn it back on. It would not turn on, I reset the GFI outlet and the one on the hairdryer and still nothing. The reason I even bought one was because my mom had just bought one about one week before and I tried it when I was visiting and really liked it. I was thinking that this should be the last dryer I have to buy but that did not happen. The one my mom had bought brand new from QVC did the exact same thing, would not turn on. Instead of her putting in a complaint to see what could be done she went ahead and bought another brand new Dyson. That one also did the same thing, stopped working. So between my mom and I we have had 3 brand new Dyson hairdryers that have stopped working. I made sure the “Filter” on the handle was always cleaned. I find it odd that 3 Dyson hairdryers quit working with the exact same problem. I want to know if there is any compensation for the 3 hairdryers that quit working and all with the same problem. Between my mother and I, we spent approximately 1160.00. When I buy a hairdryer for 359.00 I expect it to last more than 2 years. My mom and I are quite dissatisfied with our purchases.
Dyson Reviews & Complaints
I feel as a customer, that I have been tricked and defrauded by Dyson. The company ensures that their products are suppose to last and the materials used are top quality. Therefore Dyson provides a 5 years guarantee for these products. In the end I see that this is not the case. In 2012, I bought a Dyson 19t Origin vacuum cleaner from an online retailer in The Netherlands. From the day I purchased this vacuum cleaner, I used it with caution in a 50 m2 apartment, since I consider it as an expensive product compared to other vacuum cleaners in the market. Few days ago I pressed the button with normal pressure in order to empty the canister and 2 pieces from the main body of the vacuum cleaner fell off. I have contacted UK and The Netherlands Dyson”s department but the company doesn”t want to repair the product, which is entitle in the guarantee! Below is a paragraph from the terms and conditions of the Dyson 5 Year Guarantee, which they used as an excuse not to cover the expenses, despite the product still being under guarantee: “There are some circumstances that are not covered by a Dyson guarantee. These include accidental damage, misuse, blockages, use of parts or accessories that are not Dyson Genuine Components and repairs or alterations carried out by parties other than Dyson or its authorised agents”. I find the above paragraph vague and that it can be used as a nice excuse for any possible faulty parts of Dyson”s products. The last discussions that I had with their representatives, they are telling me that I dropped the vacuum cleaner since they have never seen something like that! I asked them multiple times to provide me with more tangible proofs that indicates that I have mistreated and dropped the product, but they didn”t collaborate. Based on the overall condition of this specific product it is obvious that this fault is not caused by: Negligent use, misuse, neglect or careless operation of the machine; The product has been carefully used over the past 2+ years Dyson as a big company, they have managed to mislead their customer with this so called 5 years warranty which eventually doesn”t apply because of this little paragraph which they use as a nice excuse. The cost of this specific repair is minor compare to the way Dyson treated me as a customer, it is unacceptable! I have already pursued my rights as a customer to the legitimate organizations in The Netherlands.
Dyson Reviews & Complaints
I find it ironic that Dyson has come out with a pet hair attachment, considering my vacuum recently began gathering hair in the belt department which results in the vacuum overheating and shutting down. I’ve had vacuums for 30 years and have never had a problem like this. Due to the gathering hair around the belt, I’m forced to pick the hair out of the compartment for a half-hour session before every use. I called Dyson and explained my problem – and was referred to the local warranty shop, where the repairman/owner belittled me and accused me of purposely ruining my vacuum. He refused to look at it but insisted that there is nothing wrong with it. I’m not sure why he would tell me that there was nothing wrong with it, and then accuse me of misusing it. He told me that he gets plenty of business from Dyson and he’s not worried about whether I complain to the company. I wrote an email to Dyson but haven’t received a reply back. IMHO they’re so busy trying to invent and sell that they don’t value their customers, nor do they support their products. I not only will never buy another Dyson product, but I’m also passing the word about both Dyson and the repair shop. I wasted hundreds on a product that only cleans if the floor is already clean and the company comes up with a pet hair product? Laughable. I’d like my $300 back, please.
Dyson Reviews & Complaints
I had purchased V10 Absolute from Dyson Canada for CAD 799/-. It started giving us trouble after 2-3 months and would not function for a few days and than would start running again. I complained about this to the customer service in Canada. They told me that they are sending an empty box, which I should receive in few days. Once I receive it just pack the vacuum in it and send it back.Once received they will send me a new one. I did not not receive the box for 8 business days. So I called again, they told me they had some issues from there end and I should receive the box in the ext 2-3 days. Again I did not receive the box. So I called again, this time they do not know what is happening, however they time they promise to send the new vacuum. I was told I will get an email from Puralator in few min. I waited the whole day did not get any email from them. So I called again this time the lady said you will get an email in 24-48 hrs. Seriously..I was not expecting this kind of after sales service from Dyson. I am extremely disappointed and will not recommend Dyson to anyone. They are so unprofessional.
Dyson Reviews & Complaints
I have a Dyson DC07 upright. A little 3 inch plastic catch that connects the main cyclone system to the macine broke. When I tried to purchase a replacement piece which would cost about $4, I was told I needed to buy the entire cyclone assembly fr $79.99. I am going to destroy the vacuum and buy a Dirt Devil for $50. I was told to schlep out to Brooklyn to a repair company and see if they had the piece. I told the customer service(?) rep that there was no way I could do that and, since they manufacture the piece, they should be able to get one. I was rudely brushed off and told in no uncertain terms that it’s tough but that’s the way Dyson does business and, if I feel cheated, well, to bad. Never again with me I’m afraid. They manufacture plastic crap for a premium price and I’m a quick learner.
Dyson Reviews & Complaints
I have had your product for at least five years the animal vacuum battery operated . I loved it I owed your regular animal vacuum. One year into the use the stick part of it broke from the handle then I just used the short version, a short time after that the battery went bad, well I was discouraged and I told myself it was okay but after hearing what my husband paid for it, I decided to buy a shark I am really disappointed with your cordless product. Susan ( very sad ) Banks Susan.[protected]@icloudcom
Dyson Reviews & Complaints
I have made several requests for a new battery for my Dyson absolute v6. Serial # JX6-US-GKA6056A I have not heard back. We spent over $700 on this dyson. We are really thinking of making a complaint page on Facebook and we will see how many people have this complaint with the dyson v6. The battery is only $40 online but as a dyson customer I believe dyson should replace the battery which will probably cost them half that price. This unit never worked right. I thought it was just the way it is with a cordless never have had one before. But as time went on the battery lasted les and less. It was no longer under warranty or maybe it is but still such a large company should treat their customers right especially one who spent $700 plus for this model. If I don”t hear from you I will take this to another level.
Dyson Reviews & Complaints
I ordered a replacement part from Dyson directly and paid approx $50 inclusive. At the time, I was not asked concerning type of delivery; I was just apprised of the delivery charge. Some time had passed and no product was delivered. Upon contacting Dyson, they indicated the product was shipped and their tracking number confirmed a delivery. I contacted the United States Postal Service in my area and they too confirmed the package was delivered. Apparently, the package was left on our doorstep because no signature was required. As a result, the package was stolen from our doorstep. Dyson customer service advised it was not their responsibility. The Post Office advised it was not their responsibility. If Dyson had shipped the product with a signature requirement, I would have indeed received the product I paid for. Shame on Dyson for creating the opportunity for theft on their customers!!! Dyson customers beware: By their actions, Dyson promotes an “I don’t care” policy.