Eastlake Endodontics

Eastlake Endodontics Review

Reviews: 1


Total views: 4059

Published: 10 February 2019

Posted by: Anonymously

I posted the following online review regarding Eastlake Endodontics Jonathan Richards, DDS, MS, P.C. on Yelp on May 18, 2014: “The first experience was about a year ago when I was having problems with a tooth that had previously had a root canal and crown, and that experience was fine other than being bugged incessantly to take a survey for the business. I had to return this year for problems with the same tooth and after they took an x-ray, I didn’t hear back from them for almost 3 weeks, and only after I called my dentist for a referral to another endodontist. There is no excuse to leave a customer waiting for almost 3 weeks for a return phone call.” I received a 3,000+ word email from Dr. Richards on May 22, 2014 making several excuses for not contacting me in a timely manner, but also making ridiculous claims, such as alleging that I accused Dr. Richards of being solely responsible for failed treatment of a tooth that now needs to be extracted, blaming me for not contacting him because he had not contacted me as promised, of “vilifying” him, and of “trashing” his online reputation. Dr. Richards responded to an online complaint much quicker than he did to an actual customer. I feel that Dr. Richards email was harassment, an intimidation tactic, and a personal attack because he did not follow through as he promised. I have never seen such an unprofessional response and complete overreaction to a customer complaint; I felt strong-armed by Dr. Richards to remove my Yelp review so that Dr. Richards would not feel that he had the liberty or permission to continue to contact me and attack and harass me for his failed customer service. I feel that I need to report this so that others don’t have to have the same experience. .

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