I went online to make a reservation at a Super 8 motel in Marysville, Ohio. When I checked my bank account the next morning I had been charged for the room. I then called Easy To Book and was told that I was unable to cancel my reservation because I had made a reservation with a special rate. None of this was explained to me at the time that I placed the reservation. The customer service rep told me that it was in their terms and conditions. I explained to her that I never saw their terms and conditions. I have made plenty of reservations in my lifetime and have never had my card charged until I had arrived at the hotel and checked in. I then called the Super 8 in Marysville, Ohio and was told that Easy To Book was a sister company of Expedia and that I needed to call them. I called Expedia and they told me that this was definitely not the case. I just recently made a reservation with a reputable online company. They did not take the funds from my account and when my plans changed I had to cancel and was able to without any problem. Since my reservation is for a month from now anything could happen and I would not be able to arrive at the Super 8 in Marysville, Ohio but I would still have paid for a room that I never used. Makes me wonder if Easy To Book and Super 8 are in cahoots together!
This complaint and/or review was posted on HolySmoke.org on 09:07 am, June 18, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/easy-to-book-service-b-v-review/.
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