CASE Singapore received many complaints against the hair saloon Ecoin in the past. They reinvented themselves by changing their name from Ecoin to New Station and continued their dishonest ways of getting customers. I don”t understand why they are allowed to continue to run their operation when it was clear that their victims included our senior citizens. I”m writing this because of I am a recent victim. This time at the Bedok Branch. They have people stationed outside their saloon announcing to people about a $5 haircut without making effort to make clear the condition attached to it. When I walked in they ushered me in in a very friendly way, made me sit down and had a hair dresser attend to me immediately. At this point, who would ask questions about a $5 hair cut? At the end of it, then they told me that the $5 per hair cut is for member, for non-member it was $10. This was done after my hair cut. When I had no choice they further said that there was another condition which was that the $5 is for a package valued at $50. When I refused the package, they showed their displeasure on their faces making it a very unpleasant experience.
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This complaint and/or review was posted on HolySmoke.org on 04:13 am, February 26, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ecoin-sg/.
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Ecoin.sg Reviews & Complaints
I am ecoin member. I and my kid came to ecoin Toa Payoh branch to do hair cut for my kid on 3rd November. We were waiting for more than 15 minutes. I told the salon in charge that we had been waiting for 15 minuets and asked about how Long I needed to wait. In fact, free hair dressers are there and they ignored although they saw the customers were waiting. After I asked, one dresser came and started hair cut. During hair cutting, I was telling my kid not to move head and tilted. Once the haircut was almost done, the dresser didn’t ask me whether I was satisfied or not. I told her to wait and check for my kid hair style. I told her to adjust because hair was not neat. After the dresser did what I said, she didn’t ask me about the satisfaction. I said to wait and asked her to cut a bit shorter at the forehead hair. The dresser almost shouted and told me that my kid’s head was moving and how she could cut. I told her that I could hold my kid head and cut the hair. The ecoin service at Toa Payoh branch was too bad and I’d like to withdraw my deposit. Pls advice me how I could withdraw my deposit. For long-term sustainability of your business, ecoin management needs to focus on the services.