Absurd! I bought several items from them with an expedited delivery that would take 2 days. On the next day I got a message from them saying that they back ordered it due to an unforeseen situation (what is it, I wonder) and delayed the delivery for several months. SEVERAL MONTHS! It is simply crazy. You mean your clothes are so great that I will wait for [protected] months? Of course not. Getting a refund is another story that brought me nothing but a headache. At first, they said that the refund is impossible because my order is on hold (what?) and cannot be canceled. I can tell you more: anything in this world can be done if you want. Obviously, the company doesn”t care about anything, so I am still trying to get in touch with them and each time I ask the same questions regarding the refund. I will not stop unless I get what I want.
Customers reviews and complaints
WRITE A REVIEWRate and Write a Review on Eddie Bauer
This complaint and/or review was posted on HolySmoke.org on 10:15 am, February 03, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/eddie-bauer/.
The reviews & complaints posted about Eddie Bauer was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Eddie Bauer as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.
Eddie Bauer Reviews & Complaints
Experience with Eddie Bauer online shop https://www.eddiebauer.com is my worst customer experience ever. I placed and order and entered ny creadit cards details to pay for it. The money was charged. Then imagine my surprise when a week later the same amount was charged from my card by eddie bauer for the second time! all of a sudeen and completely unauthorised! I checked with my bank and they confirmed that there were 2 transactions fro the same amount and the money were actually billed! Communication with the custom service was most helpless and useless. First the unswer was that the billing would initially “fall off” whatever that means I have no idea. The last message I got from the customer service after a week of mail exchange was that they are unable to proceed my request and asked for my contact details!!! In imail, when all my information was provided several times. including in my account on eddiebauer! This is really a fraud! I would like to have my money back! PS. Unfortunately, cannot attach a copy of the correspondence (it’s not a photo), but can be provided upon request Yulia Sotnikova [protected]@gmail.com
Eddie Bauer Reviews & Complaints
Horrible service at Eddie Bauer. Customer service like this is why more people shop with Amazon. I sent a return at the end of November and have never received a refund. I called 9 days ago to inquire and after much persistence was told that she spoke to the “email department” and they had in fact received my package and the refund would be in 5-7 business days. Still no refund today so I called and was told the package was not received and there was no note of my previous call like there should be, of course. Still no idea where the package is and can’t do anything about it. The excuse of being busy during the holidays is getting old.
Eddie Bauer Reviews & Complaints
I am getting unauthorized charges from Eddiebauer.com. I did place an order but Eddie Bauer charged me a lot more than I should have and also charged me multiple times. I tried to contact them several times by phone and emails, but no one ever picks up the phone or will email you back. My only option is to dispute the charges with my CC company. If there were price changes, they should have contacted me first. The only reason I purchased so many items was because of price.
Eddie Bauer Reviews & Complaints
I attempted to make an order via phone. The customer representative that I was speaking with could hardly speak English or understand it. The customer representative spent 15 minutes trying to pull up my account in which I had to spell my name 10 times. I asked to speak with a manager or asked if someone could assist him, he told me no one was available. Have since learned that Eddie Bauer has outsourced all their customer representatives via phone in the Philippines. Very disaapointed with Eddie Bauer’s decision. Will never deal with the customer service number again! Eddie Bauer will continue to lose business when they hire people who are not able to assist others on the phone.
Eddie Bauer Reviews & Complaints
I bought the eddie bauer jogging traveling system stroller for $250.00!!! I and so disappointed with how much i spent and how terrible it is!! It does not steer, and no it is not locked in the front. The tire never goes the direction you want it to go and you”re usually just dragging the tire. I think I spent a decent amount of money on a stroller it shouldn”t drag across the pavement.
Eddie Bauer Reviews & Complaints
I have a serious issue and I have yet to have any resolution. I have called multiple times, I have emailed multiple times and had several chats. I was told I placed an order Monday night for 97 dollars. received a verification through paypal after there was a weird error on the checkout though EB. Tuesday comes and I have been charged 18 times, yes 18 times, by EB. Totaling over 1, 000!!! I have had to move money from savings to pay bills. I am being told I have no order (what?) and that these pre-auths (for what order??) will take 3-5 days to fall off! Honestly, at this point I only want the items I ordered delivered to me in 3-5 days. Since I have to wait 3-5 days for my money to return to my account because of their “glitch” (that is what I was told, it’s just a glitch).
Eddie Bauer Reviews & Complaints
I made my order on 2011-12-16, until Dec 27th they told me the clothes was sold out and they will send my order before 2012-1-6, so I want to cancel my order my order on 2011-12-28, but they said ” I”m sorry, and you can not cancel you order, I will send you oder on 2012-1-6″, Today is 2012-1-5, I have not any info about my oder .And now I don”t know when are they going to send that to me, if I bought other down coat from other complany and after that they sent it, I will have two down coats, I just want to buy one, not two.is that so difficult?
Eddie Bauer Reviews & Complaints
I originally ordered a $12.50 Web Plaque Belt, they sent me an $80 pair of Guide Pants that I called and informed them of and they sent me a free return label and I shipped the pants back. They acknowledged the return and told me they cancelled out the order and I had to order a new one, well this time I ordered 2 new belts and the next day ordered 4- 1/4 zip womens fleece tops for $61.80 with tax or $15 each. First the belts came in like child size and the buckles were all marked up and the finish(buckle color) was bare in spots, they were sent back and it took them weeks to credit my account the $25 they cost. Then the 4 Fleece came and 2 were also like kid sizes and ran exceptionally small and like the belts all from China. I wanted to exchange the 2 that didn”t fit for 2 larger sizes but instead they took another over 2 weeks and multiple calls and emails as they said they couldn”t locate my returns even though I had the receipts and tracking #”s that said they did. Well after much frustration and continual calling complaining, they refunded only a portion of my original purchase price after sending me an email(which I still have) stating they were sorry for all my inconvenience and they were refunding my entire $61.80 for my troubles, not only was that a TOTAL LIE but they even took money from my 2 fleece I wanted to exchange! Then get a load of this, now there is a pending charge of $12.50 from my original 1st order of the Web Belt back on my PayPal account. This once good company now is THE WORST, avoid them like the plague. Crooks.
Eddie Bauer Reviews & Complaints
I placed an online order with Eddie Bauer on 4 Sep using a debit card for the amount of $584. They put a hold on my account for the same amount until they shipped my order. On 7 Sep they did a hard charge for the amount to my account and shipped the merchandise–but never lifted the hold until 14 Sep! That is, during that week they had already charged me but still kept the hold on my account for the additional $584 (total $1068 tied up from my account). They told me this was standard practice for on-line merchants (I do business all of the time on-line and I know this is not true). After two unsuccessful calls to their customer service center to get them to take the hold off, I asked to speak to the supervisor. She told me that I had to call my bank to get the hold taken off. I spoke to my bank and they informed me that they cannot remove a hold from a merchant–it is a merchant transaction–I could only file a dispute if they converted that hold to a hard charge. I contacted EB again and told them what my bank had said and they again informed me they would not remove the hold, that it would go away eventually, and that allowing this hold to extend a week past the hard charge was standard business practice. In the meantime, this duplicate hold on my account caused three overdraft transactions because I had never planned for a $1068 debit from my account. I feel that this business practice by EB may be illegal, or at least it is unjust, and something should be done to cause them to adjust their business practice.
Eddie Bauer Reviews & Complaints
I received the jacket I ordered on sale via Bauer website and found a restaurant receipt from a town in Laureltown NY in a coat pocket. The jacket had obviously been worn and used. There were no tags on the jacket so clearly the item was sent as a used item although I bought it new from the website. When I called customer service to complain they said they would need to charge me for a replacement jacket and then when the return was received they would credit my account in a later billing cycle. The customer service rep made no effort to repair the situation or to apologize. Instead she made the excuse that there is no way for them to know if they are sending a used item (no tags are a sure sign!!) and that she doesn”t work in the department that sent it!! What awful customer service. And when I said her response was less than adequate she said alternately I can send the jacket back and then reorder it after the exchange goes through to avoid carrying simultaneous charges. Unfortunately the item I purchased was the last one in stock when I ordered. I will never order from Eddie Bauer again and I will make a point of describing what happened to any shoppers I see at Eddie Bauer at our local mall. Beware used items sold as new!!! This company has no intention of taking responsibility for shoddy business practices. What would make a difference to me at this point is a $50 reduction in price for a used item sold as new. order # [protected]