Egypt Airlines / EgyptAir

Egypt Airlines / EgyptAir Reviews & Complaints

Reviews: 34

1.56 RATING
(1.56)

Total views: 4159

Published: 13 December 2017

Posted by: rahashem

– journey date = the journey date was supposed to take off 14th of july but was postponed to 15th of july – flight number = ms 800 (Paris cdg 1 to cairo) – operating carrier = egyptair Synopsis of concern= I have booked dubai – cairo – paris – cairo – dubai Flight 1: The flight from dubai to cairo faced a one hour delay and because I was not allowed for all my luggage so I have to pick it up from cairo (However, there was a full cooperation from airport staff in order to be able to catch my paris flight (I was the last person to check in). Flight 2: The flight cairo to paris, it was a smooth flight. Flight 3: The terrible flight, as we waited for the flight more than a day (It took off the following day @ 20:30 paris timing). Egypt air was a clear image of reckless attitude towards passengers as they were not aware that they left us with: 1. No luggage at all. 2. No allowance for phone call (i used my roaming mobile in order to investigate from relatives about the situation & to comfort my family). 3. The attitude problem of some of the staff. 4. Dealing with traveler as if it is their first time to travel or this is the normal trend (My husband is a frequent flyer as he is working in pharmaceutical field and he will make sure not to travel with any of star alliance group because of egypt air). The carrier has a serious problem with dealing with crisis as there is no skills of crisis management. 1. No transperancy. Right from the beginning there was no accurate information regarding the problem. We received the accurate information regarding the delay from relatives who has connection in egyptair office in cairo!!! The next day we received the accurate information from a french lady expressing the problem in english and french (Not one of the egypt air staff). They claimed in the beginning that there is no problem with the flight and it is only because of the weather in paris & it was clear that after 1 or 2 hours, the airport was operating normally. 2. No contingency planning. There was no plan announced what will happen or the details for the delay. The second day we were put under the fact that we have to wait for the flight. 3. Different priority for vips. Business class received closer hotel rooms (Pullman hotel close by the airport) as for economy class passengers were transferred to novotel cergy which is around 1 hour drive from the airport. Another important issue is egypt air staff: 1. Ms. Paula (Vice head of egypt air operation in paris). A. I have been a frequent traveler with emirates airlines ( & I am proud to be) and I dealt with different situation from staff (I have been living in dubai for 9 years) but I was never humiliated by one of the staff as I did with egypt air. B. The designated lady when I told her I am only connecting for 2 weeks in cairo and I had hotel reservation and arranged car (Which was pre-booked) , she answered me that egypt air invited me on dinner last night. I am not waiting for egyptair lunch or entertaining. C. She had a rude attitude and when I asked for priority to board on the plane that took off 15th of july (Ms 800) , she answered me recklessly that she will give us an answer after 1 hour. She totally disappeared from the scene and we never saw (I left my 2 daughter in cairo attached the ticket). D. She had chosen to stay with business class to ensure the good service for vips (I was told by a traveler who had access to business lounge). E. She was not able to absorb the anger of the passengers and even to apology for them, she answered in her quick presence that she was not able to sleep all night because of phone calls. I want to tell her that this is her duty. She did not think of the people who had no access to their luggage or their medecine all night and they were left in hotel with unanswered answers when will they travel. F. We reached the hotel very late and it was the 14th of july and my friend who had a threatened (Ms. Eman khafagi) at the same flight missed her injection and medication (As according to new flight rules we are not allowed for liquids on the flight). 2. Other staff were trying to apologize, yet no action.

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