##Warning## I rented an RV on the 25 of June 2018. It was my first time using an RV so everything wasn”t unfamiliar. you first look outside the vehicle to see if there”s any damage that wasn”t caused by you. so I walked around and pointed out some scratches, nothing serious. on the 28 of June I returned the RV after I was using all of its facilities. when I returned the RV, the girl at the desk also took a look around the RV and signed that everything was the way the RV was received. they told me they released my deposit (1000$ when you take the RV). after a few days, I receive an e-mail from El Monte RV, saying I damaged the grey waste tank and that it was covered with duct tape. while I was traveling with the RV, I noticed the duct tape when I removed the waste, but never thought it was something irregular since it was my first time in an RV. and of course I would never put one myself. what would be my motivation – if I had an issue with the waste tank I would just call their support as they require, which is much more simpler to me than trying to fix something I know absolutely nothing about. so they took all the 1000$ for damage I did NOT do. I tried reaching out by mail 5 times and no one answered. I called repeatedly, and every time they pass me through to someone else and said the manager will get back to me. they ignore me completely and stole my money. no other way to put it. I highly recommend not to rent there. it completely ruined my honey moon. of course I plan to take legal action, but everyone also deserves to know.
Customers reviews and complaints
WRITE A REVIEWRate and Write a Review on El Monte RV
This complaint and/or review was posted on HolySmoke.org on 19:52 pm, November 08, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/el-monte-rv/.
The reviews & complaints posted about El Monte RV was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about El Monte RV as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.
El Monte RV Reviews & Complaints
El Monte RV provide rentals and sales. They have a disgraceful General Manager who EXPECTS/DEMANDS quantity instead of quality from their already hard working employees. The RV”s are NOT being sanitized properly because they are on a “budget”, therefore their disinfectants and cleaners are all being diluted, thus not working as effectively as you would expect. If you happen to rent from this company, make sure you do a “quality control” with a microscope for your own health and peace of mind. Remember this very important saying…”you get what you pay for”. I certainly hope that the executives at this place really take a step towards earning the satisfaction of their customers by doing something about this. If ANY of their employees are terminated or reprimanded because of this personal complaint, I will return to this website and submit another complaint informing any and all of this interested in this very important matter.
El Monte RV Reviews & Complaints
Horrible Experience with this company. I would never rent from them again. In my opinion, the RV we rented was not properly maintained. We were lucky we made it home safely. August 2010, my family and I took a family vacation to Myrtle Beach, SC. We rented a RV from El Monte RV of McKinney, TX. We rented RV expecting to travel 2400 miles. 1200 miles from Dallas to Myrtle Beach, SC and 1200 miles back to Dallas. As soon as we pulled off the lock noticeable problems were seen: cabinet doors not staying shut, hood above bathroom not sealed. It was dried and cracked and flapped up and down. However, we made first leg of trip ok. On the way home, with 738 miles left, the right passenger rear tire blew. We were on I-20 W 15 miles from the Alabama border in the left hand lane. We heard a loud boom. My husband struggled to keep control of vehicle. Vehicle lost power and we were forced over to the side barely making it off the busy interstate on the left hand side. We immediately called El Monte Customer Service. They didn”t seem to understand the situation. They just assumed it was a normal flat tire. They said they would call us back and we could drive slowly to the service station they found for us. My husband then tried to explain that we couldn”t go anywhere. We had NO POWER. He could put the gas all the way down and we went NOWHERE. A service company drove to us within 20 minutes. It was not just a flat tire. It was a bad tire that blew and took out the exhaust. The exhaust was completely mangled. When the tire blew, the tread peeled and wrapped around exhaust causing alot of damage and burning. After 3 hrs of semi”s going by rocking the RV with 3 scared kids inside, rv falling off the hitch, getting spare tire on and untangling exhaust enough to drive to the next exit. The service guy followed us to next exit to cut exhaust so we could make the rest of our 738 miles home. The service guy was very helpful. He told us the tire was bad and in no way was it our fault. If we had any problems, to give him a call. When returning the vehicle, we expected we would be reimbursed for expenses incurred and reimbursed for something for what we had to go through to get back home. That was NOT what happened. Instead, the manager told us it was our fault and that we were responsible for all the damages to vehicle. He accused us of running over something causing the tire to blow and all the underside damage. He threatened to charge us for all the damage and even charge for loss of time to rent the vehicle while being repaired. I couldn”t believe it. We were being accused of actually causing the damage due to a bad tire. We did absolutely nothing wrong and were being held responsible for them not maintaining their vehicles properly. This is still in progress. We are contacting a lawyer and plan on fighting this. I just wanted to get the word out. Be careful when renting from this company. If you do, please check all tires and make sure they are safe. Do NOT assume they are. I have pictures. Please email if you want to see them. Thanks!