If you ever decide to visit Reno then don’t stay in Eldorado Resort Casino as they have terrible services. It was the worst vacation in my life which was ever spent at such a place and I won’t be going over there again not because they had awful services but also because they don’t know how to value their customers. They take their customers as a money-making machine and nothing else. I would not have written this review if there was even a single thing which was good or above average and I am assuming that you won’t find anything better at this place and you should rather choose other places in the town because they are less expensive than Eldorado Resort Casino and also deliver quality services. If I talk about their casino it was no good either as their staff and other employees showed rude behavior to us.
This is a horrible place to gamble and the dealer was rude with us. I just asked a question about craps and the guy showed bad attitude to me remember this thing that there were only two persons on the table me and my friend so it was nothing like that I was delaying the game. My friend tried to sing a song which just comes up and the lady over told him to shut up. I guess as long as you are a high roller means as long as you are going to put your money in their machines they are going to be nice with you. They are just a bunch of cheaters who will try to rip you off. They don’t like you to wander around in the casino for long too. And the staff is always tired and frustrated over there. It seems like the place overworks the staff. The dealers smile in the beginning but they don’t respond to your questions or remarks. And like I said earlier, the dealers also remain in a bad mood all the time. We didn’t have a single positive experience with the dealers of this place.
The rooms smelled bad and it looked like our room has not even cleaned since ages. I called room cleaning services but they were busy in their business and showed no response to me. The food was awful and you can’t even consider to eat it. Went to the buffet and it was below average, it looked like that the new food was piled on to the old ones besides replacing it. The smoked brisket was chewy and dry and you can’t even eat it, the desert area was terrible and it looked like it had not been cleaned since weeks. On the whole, there was not even a single thing which I can count upon and everything was just terrible. I don’t wish to visit this place and it’s better to choose other hotels than Eldorado Resort Casino because all they are concerned about is your money and nothing else.