To Whom It May Concern, | Please help to submit my complaint! | It seems the Electronic Arts Inc.(EA) customer experience team just arrange Q&A sections, never mark down my feedback and pass to related department for further improvement for this game. | They even request me to repeat the details again and post it to EA.com forum, waste so much of my valued time. | That’s not customer service, I can not feel they will get improvement in the future with this working attitude. | The Product/Service I bought: | I bought EA’s ipad game ‘FIFA 16 Ultimate Team Version 2.1 for iPad’. | the issue details: | 1)when I trying to access the ‘search transfer market’, the systems will shows ‘The EA servers are not available at this time. Please try again later. ‘. | 2）After I connected to a opponent successfully and the match was began, the server is not reliable, it became slow or disconnected sometimes. | My actions: | 1.I tryed with my iphone 6 device, the same; | 2.I tried with my friend’s acount in my friend’s ipad air in different cities, the same. | So I think EA should improve the server reliability or set more reliable servers for Fifa users. | Please submit my complaint! | 1.I’m wondering if EA will get a plan to set up more EA servers so as to provide better customer experience for users. | 2.I also need EA’s customer experience manager to give me a full detailed explanations about my FIFA 16 game issue (ticket number 20668622). | 3.I request for EA customer experience manager’s apology for Elena H.(from the EA Customer Experience Specialist Team)’s previous unprofessional & unspecialized replies.
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