Order a custom built trailers and Chad was great to work with answered all calls no problems, as soon as he got the credit card processed his phone quit working and it became very difficult to get a hold of him but did respond. Then it came time for delivery and I was schedule to fly into Atlanta and rent U-Haul to come back and he said no problem everything was on schedule for Friday April 4. I decided to go ahead and drive down so if there was a small delay it would not be a catastrophe, I arrive around 11 AM ahead of schedule and asked to go see the trailers and he explained it would be ready around 4 PM he would just bring it over then. I came back at 4 and he explained it was running late but no problems we would run over at 5:30 PM. Showed up 5:15 PM to find no one at the office so I texted him because he would not answer his phone during all this and he answer it would be there at 6:30 PM. At 6:30 PM he showed up with some random trailer like it was mine and when I said that is not mine he explained that it was for someone else. At this point I wanted to see my trailer even it was not complete and he said that they were already closed for the day to come back at 12:00 noon the next day. I said no lets meet here at 9:30 tomorrow morning and go see the trailer he explained it would not be done till noon I said I want to see this trailer in the morning even if it is not done. Of course no one to be found at 9:30 AM or even 10:30 AM. No response to multiple text and calls so I went ahead and sent him a text that the deal was canceled. Oh I forgot to mention I used my credit card to make the deposit that he immediately charged the full amount too without my authorization of course. At 4:30 PM I received a text insulting and calling me all kinds of fancy names because I did not wait till 12:30 PM to cancel the deal. At that point I informed him that if he sent me a picture of my trailer I would return to pick it up, at that point he said he was too busy because he was having family time. I honest believe he was going to try and modify the trailer he had on Friday or I am not really sure what. I am not sure how most people run their business but my experience is if I am late and have just made someone drive 700 miles I am apologetic and show them the progress of their product at least in pictures if not in person. The one trailer he had there was supposedly manufactured at his facility in Ocilla which is 30 minutes away and no one has ever heard of course . The trailer did not have a manufactures registration sticker. Willy very disappointed customer .
This complaint and/or review was posted on HolySmoke.org on 04:49 am, July 03, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/elite-trailers-of-tifton-ga-review/.
The reviews & complaints posted about Elite Trailers of Tifton Ga was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Elite Trailers of Tifton Ga as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.