I approached the front desk person and told her the dear friend I was visiting had a bad odor and was visibily soiled. She barely raised her head up from her desk and whatever she was writing. I went back to my dear friend I was visiting and soon the head lady, who happens to be a nurse, came out and said “Oh its just coffee,” and then walked away…it was feces and urine and she did have coffee on her shirt which may have been from breakfast! This was after lunch by the way!!! I ended up taking her to her apartment and began trying to help her. Then an aid came in and helped me and was so apologetic. She said she had worked there for some time and loved my friend and apologized for managment. I complained to the state and no follow up was made to let me know how things went. I called the corporate line and no one got back to me! As far as I can see…this kind of attitude, undignified manner, and just plain ol’ disregard for these folks is inhumane! I would ask to speak to the head person in any facility you go to and I would never reccoemned this place! I did tell my friends family and they are considering moving her although it can be so traumatic to move an elderly person they are very disppointed as well and are fearful or retribution. Ms. Breakell is a disgusting person for behaving with such disregard. I have been there several times and many residents seem unkept and unclean. There is always food left from the meal before on the dining room floor. Many of the residents seem like they need a place where they can get more care than this setting. Has a very old nursing home feeling like the one I would visit my great grandmother in the 60’s. The decor is nice but it smells foul and most staff dont even raise their heads to greet you. Very sad place! .
This complaint and/or review was posted on HolySmoke.org on 21:13 pm, September 29, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/emeritus-at-spring-creek-a-brookdale-company-review/.
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