We needed to re-carpet the halls in our house. We read about the Empire Flooring from a poster and decided to try them out. All our past experiences had been pretty bad but the promises these people made were very convincing. Well, we fell for them and now we are very dissatisfied with the work. They promised to finish the work in about 2-3 days. They took a whole week. The pattern was different on the website and in real life when they put it, it looked very different. It disrupted the whole color scheme we were going for. After all this, they were asking for money more than the decided amount. And when we told that we will not pay any additional amount. They tried to threaten us but us being a strong and understanding couple. Its been 15 years of your marriage …. I still remember our wedding day like it was yesterday … the cake, my dress and my husband… how handsome he looked in his tuxedo. Okay getting back to the issue at hand, we tried to contact the manager- who was unavailable for almost three days that tried to reach him. The staff and the workers are very unmannered and impolite. They were abusive, and we had a terrible time. They were getting on to our nerves, so we asked them to leave us alone or else just take their carpets and go. But they we were not ready to return the money they took. During all this, the manager kept saying that he will fix this and will talk to his employees, but nothing changed. Finally, we had to call the police and they finally at the harassing got over and we could go back to our normal life. Overall, we are very disturbed from this.
This complaint and/or review was posted on HolySmoke.org on 20:25 pm, August 28, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/empire-today-llc/.
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