I recently rented a vehicle from Enterprise Rent a Car. My dog had a seizure at 2 am and I had to transport him, a dachshund to the emergency vet. I returned the vehicle vehicle and was charged a $75 cleaning fee because there was dog hair on the passenger floor. I explained the situation to the branch manager Luvonte Rhines 7475 Roswell Rd Sandy Springs Georgia 770-393-3993 and his Regional Manger Bernard Hearn 678-234-4508. I even volunteered to showed them my receipt from the emergency vet. They said no the charge stands. I asked whether I should have called 911 to transport my pet dog who was having a seizure? They just laughed and said the charge stays. Just wanted to alert you that this company is not pet friendly and does not make rational business decisions concerning people who have true emergencies with their pets. The bill was over $700 and they were not willing to take 10% off the bill as a goodwill gesture who has spent thousands of dollars in the past and is a National CarRental Emerald Club Member. National Car Rental is part of the same company. Letters to Pamela Nicholson CEO, William Snyder CFO, and Matthew Darrah, COO have not been answered. Enterprise is not a pet friendly company, as they claim to be. They only care about their bottom line and not about customer retention. I have also notified PETA so that they aware of what kind of company Enterprise is.
This complaint and/or review was posted on HolySmoke.org on 12:25 pm, December 28, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/enterprise-rent-a-car-review/.
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