Do not believe the $9.99/month advertise! Lowest price for a couple is more than $22.95, and one would be a gust! Plus, you will be charged a yearly maintenance fee of $40. None of these were informed when you join. We have to cancel the membership due to health issues, then we were told extra month payment + $15.00 cancellation fee, this is all news to us! We have not be able go to the Gem for months, we called in April 2nd to cancel the membership, but they already charged the $40 maintenance fee on April 1st for 2017, we asked for refund, they refused, and said they will send collect agency if we do not pay the extra month fee! Why should I pay for the service I am not use? Why they did not tell us before we join? I did not have such experience with 24hrs fitness when we moved and has to cancel the membership!
This complaint and/or review was posted on HolySmoke.org on 00:40 am, January 25, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/eos-fitness/.
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