I have no idea how these people are making any money. I placed an order. After about a month without delivery, I started calling to determine status. I was given numerous explanations, including the "not returned from NGC" excuse mentioned below. After another month without delivery, I finally just called my credit card and had them reverse the charge. I probably should have just given up on this outfit at this point, but I find Robert Parsons likable and started to think maybe they just had some problem with the particular item I ordered and some low-level worker possibly just mishandled the situation. So I decided to give them another shot. I placed a new order for an entirely different item. Well as I had feared, another month went by without delivery. I started calling them again, and am getting the same variety of excuses. So tomorrow I’m going to be calling my credit card again and again having the charge reversed. My question is how does this company make any money? What good does it do them to produce television advertising and then take orders they’re never intending to ship? I’d call this situation fraud, except at the end of it all I get a full refund from my credit card and ESN gets no money at all. Bizarre. I suppose some people may not know they can have the charges reversed. Or maybe some people pay by some means other than credit. Or I suppose some number of people may pay and then die before they get a chance to reverse the charge. In any case, it’s a crazy business model and I find it hard to believe they’re going to be in business much longer.
Extortion warning: | Please share with anyone in the garland/rowlett area to stay far away from this moving company final touch!!!
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This complaint and/or review was posted on HolySmoke.org on 23:59 pm, February 07, 2021 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/esn-direct-2/.
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