I ordered a replacement for the grinding burr on my jura z9. When the parts arrived they were marked and had clear signs of use. Either they sent me a badly refurbished item or worse- plainly a badly cleaned used one. Left a message and waiting to hear back from them. I will write a follow up with the customer service experience once this issue is-or is not resolved.
This complaint and/or review was posted on HolySmoke.org on 11:29 am, November 23, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/espresso-yourself-jura-parts/.
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