In Oct. 2014 I purchased the AAPL Signals Service from ETF Trend Trading. This purchase came with a 90-day money-back guarantee. I was not satisfied with the service, so about 5 weeks later, I requested a refund. They contacted me with instructions to return educational materials that came with this service. Within a week, they had received the materials I sent back to them via Fedex. In Jan. 2015, I contacted them about the refund status. They replied, “Recently we have run into some issues with regards to getting everything returned to you. We promise we will resolve this issue shortly and keep you updated.” That was the last I heard from them. Since then, they have not answered the e-mails I sent to them, nor returned phone calls. In Feb. 2015 I initiated a complaint with the Better Business Bureau (BBB). The company did not respond to the BBB about my complaint. Also, as of July 5, 2015, the BBB website (bbb.org) shows that there are 11 unresolved complaint against ETF Trend Trading. All of these complaint are for refund issues and 10 of the complaint have been initiated since the start of 2015. Furthermore, the BBB has given ETF Trend Trading a rating of “F” – the BBB’s lowest. Finally, in May 2015, I initiated a complaint about ETF Trend Trading with the Federal Trade Commission (FTC). .
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